Senior Customer Technical Program Manager - Data Center Quality and Sustaining

Details

NVIDIA is looking for an experienced Sr. Customer Technical Program Manager for Data Center Quality and Sustaining activities to develop, implement, and supervise customer experience and quality management initiatives in coordination with OEM/ODM system partners. The role will be accountable for overall customer satisfaction, clearly articulating the communication strategies at NVIDIA as well as OEM/ODM Executive levels, taking care of high-profile customer critical issues which will require validated experience of customers' management across NVIDIA and OEMs/ODMs working closely with cross-functional teams. A passion for customer satisfaction, high quality standards, proven planning, detailed execution, and critical thinking are the cornerstones for this role.

Responsibilities

• Lead and coordinate NVIDIA Data Center Quality and Sustaining activities supporting OEMs/ODMs across several large Cloud Service Provider deployments.
• Develop and implement a comprehensive and joint Quality Assurance and Sustaining Strategy between NVIDIA, OEMs/ODMs and Data Center operations, ensuring alignment with business, quality and user experience objectives.
• Establish, uphold, and implement quality standards and procedures following industry standard methodologies for large Datacenter System Deployment and Continuation actions.
• Lead internal and external reviews on production systems quality issues and prepare regular reports detailing findings and corrective actions.
• Identify areas for improvements in partnerships involving NVIDIA and manufacturers of production systems, applying data analysis and metrics to facilitate progress.
• Collaborate with NVIDIA and partners to ensure high-quality standards across OEMs/ODMs partners.
• Develop and maintain key performance indicators (critical metrics) to monitor quality performance and present findings to senior management.
• Identify potential quality improvements and develop mitigation strategies to minimize customer impact.

Requirements

• BS/MS/PhD in Computer Science, Electrical Engineering, or related field, or equivalent experience.
• Proven track record in Enterprise Data Center products quality management and system operational excellence.
• Over 12 years of demonstrated expertise in Customer Program Management at the highest executive leadership tiers.
• Strong leadership handling high-profile customer escalations, working across engineering, operations, quality, product management, and sales teams to resolve technical quality and logistical issues.
• Solid understanding of Quality Management Systems (QMS) following technology industry standards.
• Technical familiarity with Data Center Infrastructure and experience with HW/SW systems components integration, system topologies, and system configurations.
• Experience coordinating Data Center Quality Improvement Projects and enhancements with various OEMs/ODMs systems providers.
• Outstanding analytical and problem-solving capabilities and ability to use data for informed decision-making.
• Strong interpersonal and communication skills, with the ability to influence and engage customers across Business, System Engineering and Quality Management groups.
• Certifications in quality management (e.g., Six Sigma, CQI, CQM) and PMP Program Management Certification are desirable.

Compensation

• Base salary range: 200000 USD - 322000 USD (determined based on location, experience, and pay of employees in similar positions).
• You will also be eligible for equity and benefits.

Additional Information

• Applications for this job will be accepted at least until April 19, 2026.
• This posting is for an existing vacancy.
• NVIDIA uses AI tools in its recruiting processes.
• NVIDIA is committed to fostering a diverse work environment and is an equal opportunity employer.