Senior CX Analytics Engineer

📍 World
USD 167,300-196,800 per year
SENIOR
✅ Remote

SCRAPED

Used Tools & Technologies

Not specified

Required Skills & Competences ?

Python @ 7 SQL @ 7 Looker @ 6 R @ 4 Statistics @ 4 Tableau @ 6 Leadership @ 4 AWS @ 4 Communication @ 4 Data Analysis @ 7 Audit @ 4 Compliance @ 4 Cloud Computing @ 4

Details

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

Responsibilities

  • Improve customer compliance operations by developing bar raising metrics, self-service tools, and deep analyses that drive actionable insights
  • Collaborate with stakeholders to manage tactical and strategic needs of the business
  • Proactively identify opportunity areas for improvement including deep dive investigations and processes to better serve our customers
  • Understand data resources and know when, how, and which best to use for each project
  • Ability to frame and break down complex business problems into key components and recommend practical solutions
  • Monitor key performance metrics and use data to identify actionable opportunities to increase efficiency and make high-quality decisions that drive performance improvements
  • Build a collaborative team environment that fosters efficient execution, innovation, and continuous improvement
  • Develop and support the analytical technologies that give our team timely, flexible, and structured access to their data

Requirements

  • 5+ years of relevant experience
  • Advanced SQL and data modeling skills, Python for data analysis experience
  • Proficient using at least one data visualization product (Looker, Tableau, QuickSight, etc.)
  • Excellent written and verbal communication skills, including experience meeting with senior leadership
  • Highly collaborative, with ability to secure inputs from cross-functional partner teams
  • Strategic thinking, formulating appropriate analytical solutions, and executing to solve business needs

Nice to haves

  • Report automation experience (e.g., Python, R)
  • Knowledge of AWS services and cloud computing
  • Experience with descriptive and inferential statistics
  • Experience with financial industry regulations
  • Experience with operations and compliance metrics/data
  • Experience working with compliance functions such as Anti-Money Laundering, Transaction Monitoring, Audit, and Financial Crimes

Benefits

  • Medical, Dental and Vision Plans with generous contributions
  • Health Savings Account with company contributions
  • Disability and Life Insurance
  • 401(k) plan with company match
  • Wellness Stipend
  • Mobile/Internet Reimbursement
  • Connections Stipend
  • Volunteer Time Off
  • Fertility Counseling and Benefits
  • Generous Time off/Leave Policy
  • Option to get paid in digital currency