Senior Developer Enablement Engineer

Details

Over 7,500 companies—from scrappy startups to global brands—use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive.

We help teams send smarter, more relevant messages using real-time behavioral data. Under the hood: Go, React, Ember and AI help us ship fast and scale with confidence.

Responsibilities

• Develop novel solutions to reduce engineering drag
• Jointly develop and execute a roadmap for solving identified developer productivity challenges
• Work closely with engineering leaders and managers within our company focused on improving quality and reliability
• Build internal processes and tools that optimize the developer experience at Customer.io
• Take an active role in a friendly, supportive team that encourages you and the entire company to grow as individuals, professionals, and teams
• Mentor your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices together
• Share knowledge and raise the bar through sharing your progress publicly with short videos, thoughtful writing, and mentorship
• Leverage AI tools to prototype, move faster, and make better decisions

Requirements

• 7+ years in development both front-end and back-end, development tool creation, improving delivery pipelines and enabling change confidence at scale
• Proven experience working in self hosted UNIX environments, docker container management, debugging deployment and configuration
• Fluency in cloud-native tech (GCP a plus), Kubernetes, Github
• Fluency in Go and Javascript programming, configuration and deployment
• A preference for action over perfection, and pride in owning technical decisions

Benefits

• Starting salary for this role is $140,000 - $180,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
• Inclusive benefits package with 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, professional development budget, and more.

Process

• Application review
• Recruiter Call (30 mins)
• Behavioral Interview (60 mins) with hiring managers
• Take-Home Assignment
• Assignment Review Call (60 mins)
• Final Interview (60 mins) with engineering leader
• Background check and employment verifications

Customer.io is committed to inclusion, equity, and building a diverse team culture. Virtual interviews conducted via Zoom. Offers extended on official Customer.io letterhead.