Senior Enablement Manager

Details

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Responsibilities

• Program Design & Delivery: Develop and implement enablement strategies focused on the Host Acquisition segment, ensuring alignment with acquisition goals and business growth objectives.
• Training & Development: Create and deliver targeted training programs at scale to enhance the skills of sales teams, focusing on host acquisition, onboarding processes, and performance optimization.
• Content Creation: Collaborate with cross-functional teams to produce relevant enablement materials, including playbooks, toolkits, and best practices, ensuring consistency in messaging.
• Salesforce & Tools Optimization: Partner with the biztech and Salesforce teams to ensure effective use of systems and tools, improving data flow and visibility into host acquisition performance.
• Stakeholder Collaboration: Work closely with acquisition leaders, biztech, and other key stakeholders to ensure alignment with overall business initiatives and provide continuous feedback on enablement effectiveness.
• Metrics & Reporting: Measure the impact of enablement programs through key metrics such as host acquisition, activation rates, and retention, ensuring initiatives drive measurable business outcomes.
• Continuous Improvement: Regularly assess enablement needs, making data-driven decisions to enhance the program's impact and address challenges in the acquisition process.
• Onboarding of new Host Entrepreneur team members.

Requirements

• Proven experience in enablement, sales, or training, with a focus on marketplace or community-based environments.
• Strong understanding of sales processes and the challenges faced by sales teams in acquiring new hosts or customers.
• Experience in building external customer content.
• Experience working with CRM systems, particularly Salesforce, and other sales enablement tools such as MixMax and Gong.
• Excellent project management skills, with the ability to manage multiple priorities and stakeholders.
• Minimum of 8 years in a sales or operations role combined experience demonstrating success managing complex projects from start to finish.
• Proven track record as a great cross-functional business partner and ability to lead within a cross-functional environment.
• Strong strategic and critical-thinking skills. Able to connect dots and proactively develop proposals and solutions.
• Experience onboarding new reps and supporting their ongoing learning and development.
• Bachelor degree required.
• Excellent verbal and written communication skills.
• Accuracy and attention to detail.
• Professional and consistent work habits, strong work ethic, driven to achieve company goals.
• Proven ability to succeed in both collaborative and independent work environments.
• Strong business acumen with an ability to build relationships with and partner with other executives and build relationships across a complex organization.
• Strong team player with a track record of cross functional collaboration.

Benefits

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.