Senior Field Engineer

Details

We help companies stay secure while moving fast.

Built by engineers for engineers, the Teleport Access Platform delivers on-demand, least privileged access to infrastructure based on cryptographic identity and zero trust, with built-in identity security and policy governance. Teleport is trusted by companies such as Elastic, Snowflake, DoorDash, and NASDAQ.

As a member of the Teleport Customer Solutions Team, you will be responsible for implementing, supporting, evangelizing, and expanding Teleport at top customers throughout the entire customer lifecycle. You will proactively drive adoption so customers achieve maximum value from Teleport products and solutions.

Responsibilities

• Design solution architecture for Teleport in customer environments.
• Deploy and configure Teleport hands-on and communicate implementation best practices to customers.
• Act as the primary lead for technical triage: provide troubleshooting via shared chat, tickets, and meetings; escalate high-complexity issues to engineering.
• Develop, maintain, and deliver customized training; evangelize the solution to a wider customer organization.
• Plan and deliver Quarterly Business Results meetings for customers and drive adoption within the customer organization; assist with enterprise-wide rollouts of Teleport.
• Maintain strong working relationships with key client stakeholders and expand relationships into other parts of the organization.
• Document customers' business goals and challenges to align Teleport to provide maximum value.
• Serve as a subject matter expert on existing and upcoming Teleport solutions for customers and other Customer Solutions engineers.
• Work closely with Sales and Product to identify customer needs associated with upsell and cross-sell opportunities and provide product feedback for improvement.
• Support Teleport's broader customer base with new solutions and best-practice recommendations.

Requirements

• BSc or Master's degree in Computer Science, Software Engineering, Electrical Engineering, or a related engineering field.
• 8+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles.
• Linux administration skills.
• Hands-on experience with at least one major public cloud provider: AWS, GCP, or Azure (certifications are a plus).
• Strong understanding of Kubernetes with prior hands-on experience (CKA or CKAD certification is a plus).
• Demonstrable experience with security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC.
• Exceptional hands-on software troubleshooting, testing, and debugging skills with a tenacity to identify and resolve technical issues.
• Outstanding verbal and written communication skills and strong soft skills.
• Project management experience and the ability to handle multiple clients simultaneously.
• Strong organizational skills and the ability to adapt to changing requirements and new offerings.

Benefits

Teleport emphasizes career growth, autonomy, and a supportive senior team. Additional benefits include:

• Extensive health coverage
• Annual expense budget
• Rest & recovery policies that maximize leave and ability to recharge
• Retirement savings plans
• Equity in a US $1.1B business
• Professional development opportunities

Interview Process

Teleport uses a project-based interview process (no live whiteboard or live coding). Candidates complete a take-home project with flexibility and support from the team. The process emphasizes practical work and learning on the job.

Equal Opportunity

Teleport is an equal opportunity employer and does not discriminate on the basis of protected characteristics. Candidate privacy information is available at: https://goteleport.com/legal/apply/job-applicant/