Senior Fullstack Engineer, Community Support Platform

Details

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Community Support Platform (CSP) is responsible for the world-class technology, architecture, and solutions that power Airbnb's global community support operations. The products and solutions we build support our customers, front line agents, and the operations teams and are a key driver of enabling Airbnb's core business. As a member of CSP, you will have an opportunity to impact every person who travels or hosts on Airbnb.

Under CSP, the Safety and Ambassador Productivity team has an opportunity for a Senior Engineer to help lead our initiatives. The team drives significant improvements to the agent workflows and operation tooling through AI and automation. Some products we delivered include AI augmented features such as case summarization, knowledge assistance leveraging Generative AI, and guided workflows that can be authored by business users.

The Difference You Will Make:

We are seeking a highly skilled and motivated engineer who is passionate about making a difference through their work. As Senior Engineer, you will work in a team of talented and diverse software engineers to build solutions that improve Airbnb agent productivity. You will play a significant role in shaping the technical vision and then delivering a solution that is flexible, efficient and scales with the needs of the business. Each individual brings their own unique skill set, experiences, thought leadership and technical expertise to solve these technical challenges for Airbnb.

A Typical Day:

• Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build novel products and features.
• Drive, lead, and contribute to the full development cycle: technical design, development, test, experimentation, analysis, and launch. You’ll be reviewing code and design docs, giving feedback on product specs and mocks.
• Provide critical input in team roadmap and technical direction.

Your Expertise:

• 5+ years of full stack software development experience.
• Proficient in at least one major programming language (preferably Java/Scala/Ruby on Rails/Python).
• Experience with modern Javascript frameworks such as React, Preact, Angular, Next, Vue or Meteor.
• Passion for delivering products end-to-end: from ideation through planning and scoping to implementation and experimental A/B testing.
• Exposure to architectural patterns of large, high-scale web applications, such as well-designed APIs, high volume data pipelines, and efficient algorithms.
• Passionate about design and building UX products. You bring flexibility to collaboration with design and product partners by presenting tradeoffs and iterating to the ideal solution.
• Outstanding communication and interpersonal skills and detail oriented.
• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.