Senior Hardware Customer Quality Engineer

Details

We are looking for a Hardware Customer Quality Engineer in an individual contributor role to support our customer quality assurance activities, stationed in Santa Clara, California! Your main role will be establishing a working level relationship with your customers, collaborating with customers on problem resolutions/complaints, and you will be the voice of the customer to the internal teams.

Responsibilities

• Participate/lead conference calls and F2F meetings with Customers related to quality weekly/monthly
• Track Customer quality metrics with regular reporting to the customer and internal management
• Coordinate and participate in Customer audits for NVIDIA HQ and contract manufacturers
• In crisis/customer critical issue situations, quickly assimilate technical details to: (a) Understand the critical elements of the issue and provide direction to the working team (b) Comprehend the significance of results from various technical activities and formulate responses to customers
• Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints.
• Write, review, and/or edit 8D reports for customer consumption.
• Work cross functionally with various internal organizations to resolve product failures.
• Constantly drive problem resolution by providing leadership and direction.
• Coordinating internal activities to assess risk on product failures.

Requirements

• BS or MS degree from a leading university in electrical engineering, quality, or related technical discipline (or equivalent experience)
• 5+ years of experience in electronics customer quality role.
• Customer interface experience critical.
• Quickly comprehend technical details relevant to understanding customer complaints
• Excellent proficiency with 8D problem solving tools/methods
• Excellent written and oral communication skills
• Interpersonal skills, with a logical approach to problem solving, good time management, and task prioritization skills
• Dedicated and able to work with minimum supervision
• Strong leadership skills with experience coordinating teams with multiple disciplines
• Proficient using MS Office software tools, data analytical tools, and email communications

Benefits

With highly competitive salaries and a comprehensive benefits package, NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people on the planet working for us. If you're creative and autonomous, with a genuine passion for technology, we want to hear from you. The base salary range is 128,000 USD - 247,250 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. You will also be eligible for equity and benefits.