Senior Hardware Customer Quality Engineer

Details

We are looking for a Senior Hardware Customer Quality Engineer in an individual contributor role to support our customer quality assurance activities, stationed in Santa Clara, California! Your primary responsibility will be to collaborate with customers to address their complaints, develop profound technical expertise in NVIDIA’s products, and coordinate with internal teams to drive effective issue resolution.

Responsibilities

• Participate in conference calls and F2F meetings with Customers related to quality weekly/monthly.
• Track Customer quality metrics with regular reporting to the customer and internal management.
• Coordinate and participate in Customer audits for NVIDIA HQ and contract manufacturers.
• In crisis/customer critical issue situations, quickly assimilate technical details to: (a) Understand the critical elements of the issue and provide direction to the working team (b) Comprehend the significance of results from various technical activities and formulate responses to customers.
• Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints.
• Write and review 8D reports for customer consumption.
• Serve as an issue manager for critical incidents, coordinating across multiple engineering teams to drive timely resolution and ensure operational continuity.
• Constantly drive problem resolution internally by providing leadership and direction.
• Coordinate with internal and external engineering teams to root cause customer quality issues.

Requirements

• BS or MS degree from a leading university in electrical engineering, quality, or related technical field (or equivalent experience).
• 5+ years of demonstrated experience in electronics customer quality role.
• Customer interface experience critical.
• Quickly comprehend technical details relevant to understanding customer complaints.
• Excellent proficiency with 8D problem solving tools/methods.
• Excellent written and oral communication skills.
• Strong social skills, with a logical approach to problem solving, good time management, and task prioritization.
• Strong organizational and program management skills with experience coordinating across multiple engineering and business teams.
• Proficient using MS Office software tools, data analytical tools, and email communications.

Ways to stand out from the crowd:

• Background of semiconductor manufacturing processes such as Si fab, Package assembly and Final test.
• Knowledge of SMT and PCBA manufacturing practices and controls.
• Background of electronics reliability standards at the component, board, or system level.
• Knowledge of server system hardware and design, development, architecture, failure analysis, or testing.
• Had close working relationships with customer quality teams and using structured problem solving to find solutions to their issues.

With highly competitive salaries and a comprehensive benefits package, NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people on the planet working for us. If you're creative and autonomous, with a genuine passion for technology, we want to hear from you.

The base salary range is 128,000 USD - 247,250 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. You will also be eligible for equity and benefits.