Senior HPC Technical Support Engineer – Ethernet

at Nvidia
📍 Durham, United States
$108,000-201,200 per year
SENIOR
✅ On-site

SCRAPED

Used Tools & Technologies

Not specified

Required Skills & Competences ?

Marketing @ 4 System Administration @ 4 Cumulus Linux @ 4 Docker @ 4 Kubernetes @ 4 Linux @ 4 R @ 4 Communication @ 4 Networking @ 4 Debugging @ 4 iOS @ 4 Customer Support @ 4

Details

We are seeking a motivated Senior HPC Support Engineer – Ethernet, passionate about data center and networking technologies, to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of groundbreaking networking products. You will be a main point of contact for our customers; assisting them with technical inquiries, debugging, and resolving their issues.

Responsibilities

  • Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproductions, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (multi-distro), with the focus on NVIDIA Ethernet Switching technologies and our AI End-to-End Solutions.
  • Responding to customer product support inquiries via telephone, email, or conference calls and occasional site visits.
  • Resolving customer issues during installations, operation, maintenance or product application or interoperability with other vendors.
  • Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
  • Being a technical resource, develop, re-define and document standard methodologies to share with internal teams (Support / R&D) for support processes and improvements.

Requirements

  • 3+ years in providing in-depth Customer Support and debugging for hardware and software products.
  • Profound knowledge and experience with Linux OS including System Administration and Networking (LFCS / RHCSA).
  • Understanding of networking Technology, protocols and routing including TCP, UDP, Ethernet, IP, L2, L3 (ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF), on Enterprise Level.
  • Configuration and operational expertise with network switch/router platforms (i.e. Cumulus Linux, SONiC, IOS, JunosOS, EOS).
  • Able to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools.
  • Expertise with Data Center Virtualization (VMWARE, Docker, Kubernetes) concepts and trends.
  • Exceptional interpersonal skills with the ability to maintain and lead the overall resolution for any critical issue raised by our customers, under all circumstances.
  • Superb communication and presentation/oral skills.
  • Strong organizational skills and able to prioritize/multi-task easily with limited supervision.
  • Four-year degree from an accredited University, College in Computer Science, or Electrical or Computer Engineering (or equivalent experience).

Benefits

  • You will also be eligible for equity and benefits. NVIDIA accepts applications on an ongoing basis.