Senior Manager, Order Management – Partnership NPI & Automation

Details

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. The company is seeking an experienced Order Management and Quote-to-Cash professional to lead third-party marketplace operations and drive automation across the order lifecycle. This role owns the operational backbone for transacting products through cloud marketplaces, scales systems and processes for new product introductions, and solves cross-functional challenges across finance, engineering, and go-to-market.

Responsibilities

Third-Party Marketplace Operations

• Own end-to-end order management operations across third-party cloud marketplaces (AWS, GCP, Azure), ensuring accuracy, completeness, and timeliness of provisioning and transactions
• Manage private offer creation, pricing configuration, and offer lifecycle across marketplace platforms, resolving non-standard pricing structures and contract modifications
• Serve as operational point of contact with external marketplace teams for onboarding, integration requirements, and platform-specific processes
• Build SOX controls over marketplace transactions, disbursements, and reporting against internal systems of record

Quote-to-Cash & Order Management Automation

• Identify, design, and implement automation across the quote-to-cash lifecycle to improve efficiency, scalability, and accuracy
• Develop and track order management metrics to surface bottlenecks and support strategic decisions
• Partner with vendors to optimize order management and billing systems, evaluate features, and implement scalable solutions

New Product Introductions

• Lead operational readiness for new product and model launches across partner channels, ensuring order management, provisioning, and pricing infrastructure is ready for go-live
• Conduct comprehensive User Acceptance Testing (UAT) for new launches and provide guidance on marketplace and order management implications
• Translate commercial models and packaging into operational and system requirements across marketplace surfaces

Cross-Functional Partnership

• Build strategic partnerships across quote-to-cash ecosystem: Go-to-Market Systems, Deal Desk, Legal, Tax, Finance
• Partner closely with Billing Engineering to define requirements, prioritize roadmap needs, and ensure systems support marketplace and consumption-based transactions
• Work with external marketplace teams on platform capabilities, integration timelines, and operational escalations
• Collaborate with Revenue Accounting and related operations to ensure accurate transaction recording and compliance with revenue recognition

Compliance, Controls & Documentation

• Establish and maintain robust controls and segregation of duties within order management and marketplace operations
• Support audit requirements with documentation and responses to inquiries
• Develop and maintain documentation for team processes, procedures, and system configurations

Requirements

Minimum qualifications

• Bachelor’s degree in Accounting, Finance, Business, or related field (or equivalent experience)
• Expert understanding of quote-to-cash processes for SaaS, including subscription and consumption-based models for B2B products
• Hands-on experience with third-party marketplace integrations (AWS Marketplace, GCP Marketplace, Azure Marketplace), including private offers and metered/consumption billing
• Extensive experience with contracting systems, billing platforms, and ERP systems (examples listed: Salesforce, Stripe, NetSuite, Oracle, Workday Financial, Zuora)
• Proven track record leading large-scale strategic and automation initiatives end-to-end
• Demonstrated ability to build relationships with diverse stakeholders (technical and external partners) and influence without direct authority
• Outstanding communication and interpersonal skills

Preferred qualifications

• 10+ years progressive experience in Order Management, Quote-to-Cash, or Billing Operations at high-growth SaaS/tech companies
• Working knowledge of ASC 606 revenue recognition principles
• Experience partnering directly with engineering teams to scope and prioritize systems work
• Data-driven approach to process design; SQL and database experience a plus
• Exceptional organizational skills and attention to detail
• Adaptability to thrive in fast-paced, ambiguous environments
• Experience providing guidance, mentorship, and project leadership to team members and contractors

Logistics & Additional Information

• Annual salary range: $190,000 - $230,000 USD
• Location options: San Francisco, CA; New York City, NY; Seattle, WA. Location-based hybrid policy: expected to be in-office at least ~25% of the time.
• Minimum education: Bachelor’s degree or equivalent combination of education/training/experience
• Visa sponsorship: Anthropic states they sponsor visas and retain immigration counsel; sponsorship may not be available for every role/candidate but the company will make reasonable efforts if they make an offer.

Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours and office collaboration space
• Guidance on candidate AI usage during the application process