Senior Manager, Site Reliability Engineering

Details

For over 25 years, NVIDIA has been at the forefront of transforming computer graphics, PC gaming, and accelerated computing, driven by a legacy of continuous innovation and exceptional talent. NVIDIA is leveraging AI to usher in the next era of computing where GPUs power systems that comprehend the world. This role offers the opportunity to lead and reshape how IT operations function at scale by building AI-powered systems that improve reliability, speed, and employee experience.

Responsibilities

• Manage the full lifecycle of Incident, Problem, and Change Management as a 24x7 operational function, ensuring high reliability and minimal business disruption.
• Transform incident response using AI for detection, correlation, and guided remediation to reduce time to detect, respond, and resolve.
• Build and scale intelligent incident workflows integrating monitoring, telemetry, and service context for faster and more consistent response.
• Evolve Problem Management into a data-driven function using AI and analytics to identify patterns, eliminate recurring issues, and drive systemic fixes.
• Modernize Change Management by introducing risk-aware, data-driven decisioning to improve change success rates and reduce blast radius.
• Drive adoption of observability as a foundation, ensuring service-level visibility, signal quality, and actionable insights across the IT ecosystem.
• Lead development of automation and orchestration platforms to reduce manual effort across the outage lifecycle (detection, triage, communication, RCA).
• Partner with engineering, infrastructure, and business teams to align operations with service reliability goals and SLOs.

Requirements

• BS, MS, or PhD in Computer Science, Electrical/Computer Engineering, Physics, Mathematics, other Engineering or related fields (or equivalent experience).
• 5+ years of experience leading and managing global IT operations or service management teams, with growing scope and complexity.
• 12+ overall years of experience in Site Reliability Engineering and IT Service Management, with a focus on Incident Management, Problem Management, and Configuration Management.
• Proven proficiency in Incident, Problem, and Configuration Management with a record of delivering measurable gains in reliability and efficiency.
• Demonstrated experience applying AI, automation, or advanced analytics to improve operational outcomes.
• Solid understanding of observability, monitoring ecosystems, and modern reliability practices (SRE principles, SLOs, error budgets).
• Demonstrated ability to move organizations from process-heavy to technology-focused operating models.
• Strong leadership capability with experience building and scaling engineering-focused teams (SRE, SWE, or equivalent).
• Ability to deliver executive-level communication and translate operational signals into clear, actionable narratives for leadership.
• Ability to build and lead a high-performing team of SREs and engineers, encouraging ownership, innovation, and continuous improvement.

Ways to stand out

• ITIL knowledge and/or certification.
• Experience building or scaling AI-powered operational platforms.
• Ability to challenge traditional ITSM models and introduce innovative, scalable approaches.
• Passion for automation-first approaches, prevention over reaction, and systems over process.

Benefits

• Base salary range: 200,000 USD - 322,000 USD (determined based on location and experience).
• Eligibility for equity and company benefits.

Applications for this job will be accepted at least until April 17, 2026. NVIDIA uses AI tools in its recruiting processes and is an equal opportunity employer committed to diversity and inclusion.