Senior Manager, UX Writing - Payments

Details

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Community You Will Join

UX Writing is a core design discipline at Airbnb. Our team of 40+ writers works closely with Experience Design, Experience Research, Product, and Engineering to support the product development process from beginning to end. Whether you excel in upfront storytelling, end-to-end systems design, or nitty-gritty execution you'll find your people here.

The Difference You Will Make

In this Senior Manager role, you’ll coach, support, and grow a senior team of UX Writers who work on our Payments products (including checkout, travel insurance, AirCover, and taxes). We expect serious storytelling chops, plenty of experience navigating reviews and securing buy-in with senior leadership, and an incredibly high bar for quality. Past experience working on finance or payments products is definitely a plus.

A Typical Day

• Coach, support, and grow a team of 8 UX Writers
• Manage UX Writing resourcing across the entire suite of Payments initiatives
• Work with Design, Product, and Creative partners to define the strategy and product requirements across multiple major launch initiatives
• Directly lead storytelling and content strategy for several of those initiatives
• Provide direction, coaching, and feedback on copy across multiple touchpoints (from strategy and storytelling to detailed product flows and emails)
• Regularly present content and design work to executives and other senior stakeholders
• Drive consensus with stakeholders and/or partners on content recommendations
• Mentor and coach team members to set concrete goals and develop their strengths
• Provide regular, actionable performance feedback
• Develop processes and templates to help UX writers work more efficiently, and trainings or workshops to enhance their skills

Your Expertise

• 12+ years of experience in UX writing, content design, or content strategy
• 6+ years of management experience
• Proven ability to lead content/copy work from concept to detailed design
• Proven ability to successfully lead teams in ambiguous work environments
• Significant experience presenting to and building strong working relationships with executive teams
• Comfortable driving design decisions through a strong understanding of user experience design principles and interaction patterns
• Proven ability to collaborate with cross-functional teams in all stages of design and build
• Passion for Airbnb’s mission, commitment to diversity, and global mindset

Location

The position is US - Remote Eligible, with a requirement to work Pacific Time Zone hours as needed. The role may include occasional work at an Airbnb office or attendance at offsites. Candidates must live in a U.S. state where Airbnb, Inc. has a registered entity.

Benefits

Base pay range varies by many factors and may be modified. The role may be eligible for bonus, equity, benefits, and Employee Travel Credits.

Commitment

Airbnb is committed to inclusion and diversity, providing a disability-inclusive application and interview process.