Used Tools & Technologies
GPURequired Skills & Competences
Tag name is followed by "@" symbol and proficiency level value.
About proficiency levels:
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Software Development @ 4
Go @ 6
Linux @ 4
Python @ 6
Communication @ 7
Networking @ 4
Debugging @ 4
Customer Support @ 4
AI @ 4
InfiniBand @ 4
NVLink @ 4
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Details
The NVIDIA Experience (NVEX) Solutions Engineering team is looking for a senior Computer or Software Engineer to become an authority in network technology used in AI clusters. The team bridges customer support and R&D, focusing on resolving difficult production network problems and providing the highest level of support for InfiniBand, NVLink, and Spectrum-X systems that interconnect GPUs and AI compute infrastructure. The standard work schedule for this role is Wednesday through Sunday, with occasional work on holidays to support critical customers.
Responsibilities
- Assist network and AI cluster support teams in reproducing, resolving, and root causing sophisticated customer issues.
- Work with NVIDIA R&D teams to rapidly develop bug fixes, workarounds, and solutions for customers using NVIDIA network technologies.
- Work directly with customer engineers on live triage of critical and high-profile issues.
- Become an authority in NVIDIA Spectrum-X networking used in AI clusters.
- Develop support and analysis tools to analyze and root cause field issues.
- Daily use of AI tools for software development, log and trace analysis, and source code debugging.
- Spend part of the time working directly within an R&D team developing core software.
Requirements
- Must have software development experience in the networking industry (network hardware manufacturer or software integrator).
- Must have experience working directly with customers and support groups to triage and resolve critical in-field, in-production networking problems.
- Bachelor's degree in software engineering, computer engineering, or related field (or equivalent experience).
- 5+ years of software development experience (C, C++, Python, or Go).
- 5+ years of experience directly supporting end-customers, partners, or integrators for network equipment and infrastructures.
- Experience analyzing, developing, and debugging at least two of the following: Linux NIC drivers; switch ASICs and SDKs; embedded network device firmware; Linux-based network equipment (routers, switches, gateways); network operating systems.
- Expert knowledge of Ethernet and IP routing down to the protocol byte level.
- Ability to analyze and learn evolving end-to-end system flows, quickly learn unfamiliar software layers integration, and find logic bugs in complex environments.
- Strong interpersonal and communication skills; comfortable relaying technical information to R&D engineers, support groups, account teams, and executive management.
- Passion and motivation to isolate, root cause, and resolve high-impact issues with executive visibility.
Compensation & Benefits
- Base salary range (annual):
- Level 3: 140,000 USD - 224,250 USD
- Level 4: 168,000 USD - 270,250 USD
- Eligible for equity and benefits.
Additional Information
- Applications accepted at least until June 29, 2026.
- NVIDIA uses AI tools in its recruiting processes and is an equal opportunity employer.