Senior Platform Manager, Trust and Safety

Details

Airbnb’s Trust & Safety team builds the systems, models, defenses, and operations tools that earn and protect community trust across the guest and host journey. The team combines engineers, data scientists, designers, product managers, and operations to detect risk, deter bad actors, and enable global investigators while defining community standards and policies.

Responsibilities

• Create vision and strategy for Trust & Safety products and platforms focused on reducing safety incidents (e.g., interpersonal harm and illegal activities).
• Lead cross-functional working groups of engineers, data scientists, designers, operations experts, and policy experts to ensure alignment, execution, and launches.
• Maintain product backlog and roadmap; own prioritization based on business value and customer impact.
• Define goals and success with clearly measurable objectives and key results (OKRs).
• Build alignment across product teams (inside and outside Trust & Safety) and with Leadership/Executive teams; present roadmap and status to leadership.
• Anticipate bottlenecks, make tradeoffs, and balance business needs, customer needs, and technical/operational constraints.
• Evaluate new product opportunities and propose buy/build/partner solutions with data and user insights.
• Develop short-term plans aligned with long-term goals to iteratively build platform capabilities to defend against safety issues.
• Serve as a thought leader on processes and methods for building products and platforms in Trust & Safety.

Requirements

• 5+ years of product management experience.
• Prior product, operations, or engineering experience in trust, safety, risk, or fraud.
• Experience building machine learning products or technical product management involving ML models.
• Experienced in design and hypothesis-driven product development.
• Strong analytical, troubleshooting, and problem-solving skills.
• Outstanding written and verbal communication to diverse stakeholders, including C-level executives and technical teams.
• Exceptional collaboration, partnership, and influencing skills across global teams and time zones.
• Entrepreneurial drive and experience leading teams through ambiguity and high-stakes tradeoffs.

Location

• US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites. Candidates must live in a state where Airbnb, Inc. has a registered entity; refer to Airbnb’s careers site for the up-to-date list of eligible/excluded states.

Compensation & Benefits

• Base pay range: $179,000—$207,000 USD.
• Role may be eligible for bonus, equity, benefits, and Employee Travel Credits.

Commitment to Inclusion

• Airbnb encourages applications from a broad and diverse talent pool and provides a disability-inclusive application and interview process (reasonable accommodations available via [email protected]).