Used Tools & Technologies
Not specified
Required Skills & Competences
Tag name is followed by "@" symbol and proficiency level value.
About proficiency levels:
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Communication @ 4
AI @ 4
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Details
Customer.io is used by over 9,000 companies to send emails, push notifications, in-app messages, and SMS. The company powers automated communication using real-time behavioral data and builds a B2B platform that handles millions of messages daily.
Responsibilities
- Own the design of a product area end to end: strategy, flows, edge cases, and shipped quality.
- Design flows (onboarding, activation, recovery) and end-to-end experiences across states and edge cases.
- Close the gap between design and shipped product: pair with engineering during implementation, catch regressions, and contribute directly in code (Pluma components, production UI fixes, interaction prototypes).
- Contribute actively to Pluma (the design system): propose thoughtful extensions, fix inconsistencies, and steward components adjacent to your work.
- Develop a point of view on AI in your product area: prototype interactions and account for uncertainty, latency, and reversibility.
- Partner with Product and Engineering on roadmap and tradeoffs; bring UX into conversations early and own the quality of your area over time.
- Mentor earlier-career designers through pairing, critique, and example.
Requirements
- 5+ years of product design experience with a portfolio demonstrating craft, ownership, and shipped work.
- Strong flow literacy — ability to design end-to-end experiences across states, edge cases, and recovery paths.
- Ability to close the design-to-implementation gap: partner closely with engineering, catch regressions, and contribute in code (code fluency expected at this level).
- Experienced power user of a design system; able to extend systems thoughtfully and decide when to use primitives vs. propose new ones.
- Experience designing or shipping AI-involved interfaces; able to discuss handling of uncertainty, latency, and reversibility.
- B2B SaaS experience with complex, data-driven interfaces.
- Strong communication and critique skills; able to provide rationale and receive/give constructive feedback.
Compensation & Benefits
- Starting salary: $171,000–$193,000 USD (or equivalent in local currency), depending on experience and subject to market rate adjustment.
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
- 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
Our Process
- Recruiter Screen — 30 minutes
- HM Screen — 45 minutes
- Portfolio Review — 45 minutes
- Case & Case Review — 60 minutes
All final candidates will be asked to complete a background check and employment verifications as part of pre-employment. Virtual interviews use Zoom (video required).