Senior Salesforce CPQ Developer

Details

Grafana Labs is a remote-first, open-source powerhouse with more than 20M users of Grafana and customers including Bloomberg, JPMorgan Chase, and eBay. The company provides observability tooling via Grafana Cloud and Grafana Enterprise Stack (metrics, logs, traces) and values transparency, autonomy, and trust.

Responsibilities

• Own the end-to-end quoting process and approval workflows across direct and channel sales motions, ensuring scalability and audit readiness.
• Design and operationalize amendment paths (co-term, extend, expand, swap) across SaaS, usage-based, and services offerings.
• Maintain a clean, compliant product catalog—ensuring SKUs, bundles, and pricing attributes are properly configured in Salesforce for quoting and provisioning.
• Oversee automated, error-free integration from CPQ to NetSuite for order creation and fulfillment, maintaining compliance with internal controls.
• Lead system releases, user acceptance testing (UAT), communication, training, and documentation for new processes and features.
• Partner with Finance, Security, and Legal to ensure Quote-to-Order processes meet SOC 1 / SOC 2 and other internal control requirements, maintaining audit trails and access controls across systems.
• Manage Grafana’s Quote-to-Order roadmap spanning Salesforce, Salesforce CPQ, and Salesforce-related NetSuite integrations.
• Translate business rules into CPQ (bundles, rules, discount schedules, templates, approval chains).
• Lead cross-functional governance across Rev Ops, Deal Desk, Product, and Finance.
• Define and enforce catalog change controls, ensuring updates are tested, documented, and compliant with audit standards.
• Own testing, documentation, and enablement for new features and releases.
• Monitor process health metrics (quote accuracy, order fallout, approval turnaround, audit findings) and drive continuous improvement.

Requirements

• 5–8+ years of experience in CPQ administration with hands-on configuration and program management experience.
• Experience being the lead CPQ Admin.
• Deep understanding of amendment logic, revenue implications, and ERP integrations (notably CPQ to NetSuite).
• Experience maintaining or supporting processes under SOC 1 / SOC 2 compliance, including internal controls, audit documentation, and system access governance.
• Strong communication, stakeholder management, and change management skills.
• Certifications required: Salesforce CPQ Specialist; Salesforce Certified CPQ Administrator.
• Proficiency in Salesforce platform concepts and development, including Apex, JavaScript, controllers, triggers, configuration, LWC, Salesforce Flows, batch processes, Lightning, SOQL, REST APIs and web services.
• Knowledge of web technologies like HTML, CSS, JavaScript, and REST APIs.

Compensation & Rewards

• Base compensation range in the United States: $162,275 - $194,000 per year.
• All roles include Restricted Stock Units (RSUs).

Why You’ll Thrive

• 100% Remote, global culture; remote-first company.
• In-person onboarding.
• Global annual leave policy of 30 days per annum (with 3 days reserved for Grafana Shutdown Days).
• Emphasis on transparency, career growth, and open-source roots.

Other Notes

• Grafana Labs may utilize AI tools in its recruitment process to assist in matching CVs to job postings.
• Applicants are encouraged even if they don't meet every requirement.