Senior Software Engineer, Community Support Platform - Chatbot

Details

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

The Community Support Platform (CSP) at Airbnb is a critical system that drives our customer support operations. CSP empowers Airbnb's global network of Community Support ambassadors, utilizing cutting-edge technology to deliver exceptional customer service with high efficiency.

As part of the CSP vision, we are harnessing AI to revolutionize Airbnb’s approach to customer service. Our Chatbot Product team is focused on providing a seamless user experience by combining AI capabilities with the expertise of our support ambassadors.

The Difference You Will Make

You will work in a team of talented and diverse software engineers to create innovative user experience for AI driven customer service products which includes both backend workflows of LLM driven chatbot and frontend user experience across different platforms. You will play a significant role in shaping the technical vision and delivering flexible, efficient and scalable solutions. Each individual brings their own unique skill set, experiences, thought leadership and technical expertise to solve these technical challenges for Airbnb.

A Typical Day

• Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build novel products and features.
• Drive, lead, and contribute to the full development cycle: technical design, development, test, experimentation, analysis, and launch. You’ll be reviewing code and design docs, giving feedback on product specs and mocks.
• Nurture a culture of technical quality from design, through code review, to production operations.

Your Expertise

• 5-9+ years of industry experience with a BS/Masters or 2+ years with a PhD and experience in a fast paced tech environment.
• Strong expertise with backend systems in service-oriented architectures.
• Experience with frontend or full stack development.
• Experience with chatbot/AI product would be a plus.
• Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations.
• Passionate about efficiency, availability, technical quality and system quality.
• Love for collaborating via code reviews and architecture discussions, and are motivated to improve their teammates’ productivity.

Your Location

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

How We'll Take Care of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.