Senior Solutions Architect (Remote, EST)

Details

This is a remote position and we're considering candidates in the Americas EST timezones.

We are looking for a Solutions Architect (ProServ) to join our world class Customer Experience (CX) team. Solutions Architects at Grafana Labs provide customers with specialized business and technical consultation, and guidance to achieve their objectives using Grafana.

Responsibilities

• Effective in working with customers, including business executives, project managers, and IT development staff.
• Effective in understanding business needs and distilling the information into business and technical requirements.
• Comfortable working with complex business and technological requirements and translating into the design of solutions, including data visualization, workflow recommendations, migrations, and enterprise scale architecture.
• Ability to act as a functional lead and able to demonstrate clear approach to methodology as well as functional capabilities. Leads functional workshops with customers, documents requirements, and designs appropriate solutions.
• Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers.
• Be a strong advocate for adherence to standards and best practices.
• Stay current on Grafana Labs, observability, and related technologies.
• You'll be a key resource for our Sales, Product Management, Engineering, Support, and Professional Services teams as they look to drive innovation and improvements into future product and offering enhancements.
• If you enjoy working with customers to help them succeed and thrive on working with leading-edge technologies, this is the role for you.

Requirements

• 5+ years of experience working on deployment teams, using project management techniques.
• Direct experience with o11y (observability).
• Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo).
• A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers.
• Self-starter, adept at picking up new skills and technologies, and eager to break new ground.
• Excellent communication skills to communicate with customers, partners, and internal members.
• Vision to help us take our company to the next level.
• Executive Presence in *nix and Windows Server Administration.
• Kubernetes (kubectl, Helm, Tanka preferred).
• Experience with Cloud Platforms - AWS, GCP, Azure.
• Systems Architecture design experience.
• Software Engineering experience and/or ability to read code (GoLang/JS/TypeScript).

In the United States, the base compensation range for this role is $165,000 - $200,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable), and other benefits listed on our careers page.