Senior Solutions Architect (Remote, USA)

Details

This is a remote position and we're considering candidates in the Americas timezones.

We are looking for a Solutions Architect (ProServ) to join our world-class Customer Experience (CX) team. Solutions Architects at Grafana Labs provide customers with specialized business and technical consultation, and guidance to achieve their objectives using Grafana.

Responsibilities

• Have a professional services partner at Grafana that understands their challenges and guides them to solutions through training, roadmapping, and specialized consulting.
• Have a partner that is not quota/sales-based, and can authentically have their best interest at heart.
• Have a partner that can share relevant stories and best practices across customers, helping them better achieve their own goals, while delivering a white-glove service engagement for offerings, features, and overall experience.
• Manage the life-cycle of our customer’s onboarding and adoption of Grafana offerings and features, with a commitment to deliver world-class experiences and time to value.
• Deliver packaged training, quick-starts, session cataloging, project and roadmap assurance, as well as specialized consulting for high-priority customers with complex technical requirements and resource constraints.
• Monitor support requests to identify any recurring issues, acting as the voice of the customer, and work with our product teams to recommend changes and improvements to our products.
• Enjoy customer engagement, project management, and technical delivery utilizing hands-on skills.

Requirements

• 5+ years of experience working on deployment teams, using project management techniques.
• Direct experience with o11y and best practices for using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo).
• A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers.
• Self-starter, adept at picking up new skills and technologies, and eager to break new ground.
• Excellent communication skills to communicate with customers, partners, and internal members.
• Experience with Kubernetes (kubectl, Helm, Tanka preferred) and Cloud Platforms - AWS, GCP, Azure.
• Software Engineering experience and or ability to read code (GoLang/JS/TypeScript).

In the United States, the base compensation range for this role is $165,000 - $200,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable), and other benefits listed on our careers page.