Senior Solutions Engineer

Details

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. Grafana Labs also helps more than 3,000 companies manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

Responsibilities

• Join as an early member of a high growth team working together to solve technical and customer problems the right way
• Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
• Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical presentations to potential and existing customers
• Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
• Drive product conversations based on need and problems learned during customer interactions
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

Requirements

• Ideally located in Greater NYC or Boston Area (role is United States - Remote)
• 5+ years of technical pre-sales experience, ideally with Open Source technologies or in the Metrics/Monitoring space
• Strong written and oral communication skills to collaborate with remote internal teams and worldwide customers
• Ability to deliver demos, hands-on enablement, presentations, and technical evaluations
• Technical mindset and desire to grow technically; candidates with post-sales or engineering experience or recent coding-bootcamp grads may be considered
• Self-motivated, initiative-taking, creative, with strong judgment, collaboration, and leadership

Compensation & Rewards

In the United States the OTE (On-Target Earnings) compensation range for this role is $204,000 - $254,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All roles include Restricted Stock Units (RSUs).

Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs

• 100% Remote, Global Culture
• Scaling Organization with meaningful work in a high-growth environment
• Transparent Communication and approachable leadership
• Innovation-driven with autonomy and support to ship work
• Open Source roots and empowered teams
• In-person onboarding
• Global annual leave policy (30 days per annum, with 3 shutdown days)

Equal Opportunity Employer

Grafana Labs recruits, trains, compensates and promotes regardless of race, religion, color, national origin, gender, disability, age, veteran status, and other characteristics. The company may utilize AI tools in recruitment to assist matching CVs to job postings; recruitment team will continue manual review of CVs.

Location & Work Model

• United States (Remote). Remote-first company; role is remote but ideally candidates located in Greater New York City or Boston areas are preferred.

Additional Notes

• Role is customer-facing and pairs closely with Sales; primary responsibilities include technical demos, enablement, and being a conduit between customers and Product/Engineering teams.