Used Tools & Technologies
Not specified
Required Skills & Competences
Tag name is followed by "@" symbol and proficiency level value.
About proficiency levels:
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Grafana @ 4
Leadership @ 4
Communication @ 7
Product Management @ 4
Observability @ 4
AI @ 4
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Details
Grafana Labs is the company behind the open observability cloud and Grafana Cloud, a fully managed observability platform. We are a 100% remote company with a global team. The Enterprise Solutions Engineering team are in-house, customer-facing product experts who educate potential and existing customers through demos, hands-on enablement, presentations, technical evaluations, and ongoing interaction. The team partners closely with Sales and provides feedback into Product Management and Engineering.
Responsibilities
- Join an early, high-growth team to solve technical and customer problems.
- Partner with the Sales team to articulate Grafana's value proposition, vision, and strategy.
- Own technical engagement with customers and help close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility.
- Deliver product and technical presentations, demos, and technical evaluations to potential and existing customers.
- Proactively communicate with customers and internal teams to provide product feedback and insight into the competitive landscape.
- Drive product conversations based on customer needs uncovered during interactions.
- Contribute to documentation, blog posts, videos, knowledge base articles, and other public and internal enablement materials.
Requirements
- Ideally located in the Greater New York City or Boston area (role is United States — Remote; East Coast preference).
- 5+ years of technical pre-sales experience, ideally with open source technologies or in the metrics/monitoring space.
- Strong written and oral communication skills for collaboration with remote internal teams and worldwide customers.
- Ability to present technical advantages and articulate the value proposition of products.
- A technical mindset with a desire to grow technically; candidates with coding bootcamp, post-sales, or engineering backgrounds may be a fit.
- Self-motivated, initiative-taking, creative, and able to handle varied and complex responsibilities in a startup environment.
Compensation & Rewards
- In the United States the OTE (On-Target Earnings) compensation range for this role is $204,000 - $254,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process.
- All roles include Restricted Stock Units (RSUs).
Why You’ll Thrive at Grafana Labs
- 100% Remote, Global Culture.
- Scaling organization with meaningful work in a high-growth environment.
- Transparent communication and innovation-driven culture.
- Open source roots and empowered teams.
- Career growth pathways and approachable leadership.
- In-person onboarding and a global annual leave policy (30 days per annum; includes Grafana Shutdown Days).
Equal Opportunity
Grafana Labs is an equal opportunities employer and welcomes applications from everyone regardless of protected characteristics.
Other
- Grafana Labs may utilize AI tools in its recruitment process to assist in matching CVs to job postings. The recruitment team will continue to manually review inbound CVs.