Senior Staff Operations Engineer, AIOps

Details

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

BizTech fosters culture and connection at Airbnb by providing reliable corporate tools, innovative products, and technical support for all teams. We drive technical breakthroughs and strategies that redefine what it means to belong anywhere, delivering greater value for the business and our people. The Global Operations team at BizTech manages production services across Airbnb’s corporate environment, delivering reliable operations through Observability, Incident Management, Core Operations, and AI-enabled automation. We partner across BizTech to scale service quality, efficiency, and resilience.

The Difference You Will Make / Responsibilities

As a Senior Staff Engineer in Operations, you will lead and mentor a high-performing team to scale our AI-enabled operations model and deliver AIOps solutions that streamline operational workstreams and help BizTech teams focus on their core work with confidence. Key responsibilities and scope include:

• Leading projects across multiple products and platforms, delivering outcomes that create customer and community value while balancing near- and long-term needs.
• Owning the AIOps vision, strategy, and roadmap; partnering with the in-house Observability platform owner to leverage infrastructure and data for accurate, correlated insights that streamline Operations.
• Setting priorities, building accountability, and collaborating across teams to drive execution.
• Partnering with BizTech engineering teams to improve service efficiency and security, and leading 1–3 year operations architecture planning to connect production systems and improve compatibility and stability.
• Identifying and eliminating recurring issues through scalable automation, improving operational performance and productivity.
• Leading development and maintenance of testing and monitoring tooling to ensure automation platforms run reliably.
• Being accountable for the quality and reliability of BizTech services, including validating postmortems, driving root-cause analysis, and ensuring corrective actions are implemented.
• Participating in an on-call rotation and leading high-severity incident response as both incident commander and operations engineer.

A Typical Day

• Lead technical strategy and discussions, partnering with Operations peers and cross-functional BizTech teams to build AIOps and automation solutions.
• Collaborate actively across tasks, engagements, and team interactions.
• Work in sprints across coding, testing, design, documentation, and operational readiness reviews.
• Dedicate time to core Operations work: triaging tickets, spotting patterns, and driving scalable fixes.
• Participate in on-call rotations and incident response.

Requirements / Your Expertise

• 15+ years of experience across AIOps, data catalog architecture, product development, and/or Technical Operations infrastructure.
• Strong SDLC experience, including infrastructure as code, configuration management, distributed version control, and CI/CD.
• Deep expertise in complex enterprise infrastructure, especially cloud (AWS and/or Google), with a focus on AI/automation, data catalog architecture, workflows, and correlation.
• Solid understanding of corporate infrastructure and applications to translate into AIOps requirements and integrations.
• Proven ability to lead cross-team, cross-org delivery of large-scale, technically complex, ambiguous initiatives.
• Proficient in Python or Go.
• Experience building API integrations and event-driven architectures (e.g., AWS Lambda/SQS).

Location

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. You must live in a state where Airbnb, Inc. has a registered entity. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

Compensation & Benefits

The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$212,000—$265,000 USD