Senior Staff Software Engineer, Community Support Engineering

at Airbnb
📍 United States
USD 244,000-305,000 per year
SENIOR
✅ Remote

SCRAPED

Used Tools & Technologies

Not specified

Required Skills & Competences ?

Java @ 7 CI/CD @ 7 Distributed Systems @ 4 AWS @ 7 Communication @ 6 Mentoring @ 4 CRM @ 1 API @ 3 Design Patterns @ 3 Customer Support @ 4 Salesforce @ 1

Details

Airbnb, founded in 2007, has grown to a platform with over 5 million hosts and 2 billion guest arrivals worldwide. The company is focused on creating unique stays and experiences through a global community.

Responsibilities

  • Lead complex projects and guide long-term technical strategy within the Community Support Engineering (CSE) team.
  • Collaborate with cross-functional leaders to build resilient, scalable systems that support AI-powered customer support globally.
  • Contribute to projects like building a unified case management system (AirCase), designing AI workflow orchestration, modernizing the Delivery Management Console (DMC), establishing shared data foundations for AI/ML, and delivering AI-based routing capabilities for support agents.
  • Design and implement significant backend systems and services.
  • Participate in architectural reviews and define shared frameworks and technical strategy.
  • Mentor engineers and improve engineering quality through reviews and hands-on implementation.
  • Align technical efforts with business outcomes and product priorities.
  • Promote best practices in reliability, observability, testing, and development velocity.
  • Analyze incidents and system data for architectural improvements.
  • Represent the team in technical forums across Airbnb.

Requirements

  • 12+ years of software engineering experience, with deep expertise in backend or platform systems.
  • At least 5 years experience as a Tech Lead or Architect on impactful, cross-functional projects.
  • Proven experience building large-scale, distributed systems, especially those handling real-time data or internal tooling workflows.
  • Strong coding skills in Java.
  • Familiarity with scalable service and API design patterns.
  • Deep understanding of cloud infrastructure, preferably AWS, and CI/CD practices.
  • Experience with CRM platforms (e.g., Salesforce) and customer support domains is a plus.
  • Passion for mentoring and knowledge sharing.
  • Excellent communication and collaboration skills to influence across organizations.

Benefits

  • Competitive base salary range from $244,000 to $305,000 USD.
  • Eligibility for bonus, equity, benefits, and employee travel credits.
  • Remote work within the USA with occasional office or offsite attendance as agreed.

Location

  • Remote in the United States (must reside in a state where Airbnb has a registered entity).