Senior Technical Program Manager (TPM)

Details

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.

At its core Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time.

Recognized by Fast Company, CNBC, Bloomberg, Forbes, and Gartner, Glean serves customers across 50+ industries with 1,000+ employees in more than 25 countries.

Role overview

Glean is seeking a Senior Technical Program Manager (TPM) to lead complex, cross-functional initiatives that shape how the enterprise AI product evolves, scales, and delivers value to customers. This role sits at the intersection of product, engineering, design, and go-to-market, ensuring the product roadmap is executed with clarity, quality, and velocity. The TPM will drive alignment across teams, streamline execution for multi-quarter programs, and deliver high-impact product experiences.

You will partner closely with Product Managers, Engineering Leads, Design, and Customer Success to orchestrate end-to-end delivery while ensuring technical excellence, customer empathy, and cross-functional alignment.

Responsibilities

• Lead end-to-end product development programs, spanning ideation, design, engineering, and launch.
• Build and maintain program plans that drive clarity across teams, ensuring transparency in scope, timelines, and ownership.
• Drive execution excellence for cross-functional initiatives, balancing speed with quality.
• Partner with Go-To-Market and Customer Success teams to ensure readiness for product rollouts and customer adoption.
• Facilitate communication across Product, Design, and Engineering to align priorities and unblock delivery.
• Proactively identify and mitigate delivery risks, tradeoffs, and cross-team dependencies.
• Establish clear visibility into execution health using metrics such as velocity, quality, and adoption impact.
• Continuously evolve how Glean plans, tracks, and delivers cross-functional programs to improve predictability and accountability.
• Structure and manage programs for major product launches, platform enhancements, and customer-facing capabilities.
• Partner with PMs and Engineering to define clear requirements, success metrics, and launch criteria.
• Drive operational excellence through consistent program cadences, postmortems, and lessons learned.

Requirements

• BS/MS in Computer Science, Engineering, or a related technical field.
• 8-10+ years of experience in technical program management with a proven track record of driving complex product programs from concept to launch in fast-paced SaaS environments.
• Deep technical background in AI/ML systems, large language models (LLMs), and agents, with an ability to translate complex capabilities into practical product impact.
• Strong understanding of software product development, including API design, data systems, and product integration patterns.
• Ability to structure multi-quarter product programs with measurable outcomes.
• Excellent written and verbal communication skills; able to translate between technical and business contexts.
• Demonstrated ability to manage through ambiguity, anticipate risks, and build alignment across diverse teams.
• A builder mindset; proactive, collaborative, and focused on enabling teams to deliver their best work.

Location

This role is hybrid: 4 days a week in one of Glean's San Francisco Bay Area offices (posting lists Palo Alto, CA).

Compensation & Benefits

• Base salary range: $198,000 - $235,500 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
• Benefits include Medical, Vision, and Dental coverage, generous time-off policy, 401(k) contributions, home office improvement stipend, annual education and wellness stipends, regular company events, and daily healthy lunches.

Company values

Glean is committed to diversity and inclusion and does not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

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