Senior Virtual GPU Solutions Support Engineer

Details

We are seeking a motivated Sr. Virtual GPU Solutions Technical Support Engineer passionate about Datacenter GPU Solutions, AI, GPU hard- and software, networking and datacenter technologies, to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of AI software products. As a primary point of contact for our customers; assisting them with technical questions, debugging and resolving their issues. As a member of our Technical Support team, you are a detailed, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer happiness is maintained and delivered. Significant part of the role is also to interact with Engineering, Marketing, and Support teams regularly on technical issues.

Responsibilities

• Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproduction, and solving problems for customers installing our products and supporting systems using Microsoft Windows (Workstation and Server) OS, Linux OS (Multi-distro), Hypervisors such as KVM, VMWARE, Citrix.
• You'll rapidly debug and respond to user-reported issues on NVIDIA's vGPU software stack (vWS, vPC, vApps, vCS).
• Responding to customer product support inquiries via telephone, email, or conference calls.
• Resolving customer issues during installation, operation, maintenance, or product application or interoperability with other vendors.
• Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
• As a technical resource, develop, re-define and document standard methodologies to provide to internal teams (Support/R&D) for support process and improvements.

Requirements

• 3+ years in providing in-depth Customer Support and debugging experience for hardware and software products.
• Established knowledge of Enterprise platform and systems engineering who understands Microsoft Windows (Workstation and Server) OS, Linux OS, and Hypervisor triage, knowledge about servers and can resolve sophisticated OS and product internal issues.
• Excellent verbal and written English skills.
• Strong organizational skills and ability to prioritize/multi-task easily with limited supervision.
• Bachelor's degree in Computer Science, Electrical, Computer Engineering, IT or equivalent experience.
• Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented including professional-level communication skills, interpersonal skills with a passion to solve problems.
• Microsoft Windows OS and Linux System Administration on engineering and networking level, preferable passionate about Microsoft Windows OS Server and Workstation.
• You'd have nurtured a deep Linux OS knowledge and hands-on triage, and be very comfortable working in various other hypervisor environments such as VMWARE, Citrix, Linux with KVM, Microsoft Windows Server and Azure Stack HCI.
• Deep understanding of various VDI Solutions such as Omnissa Horizon (previously VMWARE).

Ways to stand out from the crowd:

• Datacenter GPU hardware Technology and Networking (Infiniband/Ethernet/RDMA).
• Enterprise Hardware Systems (NVIDIA DGX and OEM HGX AI-Ready Infrastructure Systems).
• Clustering or HPC Data-Center technologies including Upper Layer Protocols (i.e., MPI, NCCL).
• Shell scripting (Bash/Python).
• Distributed File System Storage technologies.

The base salary range is 104,000 USD - 195,500 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. You will also be eligible for equity and benefits.