Used Tools & Technologies
Not specified
Required Skills & Competences
Tag name is followed by "@" symbol and proficiency level value.
About proficiency levels:
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Java @ 3
Perl @ 3
Debugging @ 3
Customer Support @ 3
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Details
The Customer Support Finance Tech team builds and maintains the tools and systems that allow Booking.com customer support agents to provide guests and partners with refunds and payments. The team is developing the next generation of tooling to improve the agent experience and related backend systems.
As an engineer on the team you will be responsible for end-to-end maintenance of several agent-facing applications and their backend systems, ensuring high availability and correct operation of critical systems, and assisting with implementing and migrating to modernized, future-ready applications. You will work across product features and infrastructure automation and are expected to engage proactively with engineers and stakeholders in a complex domain.
Responsibilities
- Ongoing development and maintenance of customer support systems
- Integration and implementation of changes across applications
- Efficient debugging of problems and formulation of clear messages for different audiences
- Own services end-to-end: monitor application health and performance, set and monitor metrics, and act when thresholds are violated
- Reduce business continuity risks and bus factor by applying modern practices and tools; write runbooks and OpDocs
- Address and resolve live production issues, mitigating customer impact within SLA
- Systematically identify patterns and root causes in complex situations and find solutions using logical and analytical thinking
- Design and implement solutions within a strict risk & control framework
- Translate business needs into technical specifications
Techstack
- Comfortable with Perl
- Experience with an OOP language (Java, C# or similar)
Project details
- Employer: Booking NL
- Project ID: 13022-1
- Timeline: 5 months
- Starts: Jun 25, 2026
- Ends: Dec 6, 2026
- Hours: 40 hrs/week
- Location: Remote
- Payrate for independent contractors: 30-70 EUR/hr