Specialist, Market Operations

Details

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency — it’s a place to be pushed past your perceived limits. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for in-person working sessions called “surges.”

As a Specialist, Market Operations, you'll provide frontline operational support across two exchanges, the Coinbase Derivatives Exchange (CDE) and Coinbase International Exchange (INTX). This team runs 24/7 market operations, ensuring trading and clearing systems perform reliably for clients and internal stakeholders. You'll troubleshoot live production issues independently, coordinate cross-functional resolutions for complex incidents, and support deployment testing that protects production environments.

Responsibilities

• Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications across CDE and INTX.
• Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology.
• Lead frontline support for internal and external investigations tied to exchange operations, including error trade analysis and resolution.
• Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre-production environments.
• Support onboarding and ongoing operational enablement of clients and vendors, including connectivity setup and issue triage.
• Identify and recommend process improvements that align with business growth objectives and strengthen exchange operational reliability.

Requirements

• BA/BS in Information Systems, Economics, Finance, or a related technical field, with 1+ years of experience in financial markets operations or a technical operations role.
• Demonstrated product and operational knowledge of listed futures or options, including hands-on experience with error trade analysis and resolution.
• Proven ability to diagnose and resolve complex production issues across trading and clearing platforms, communicating root cause and remediation to both technical and non-technical audiences.
• Experience managing support across multiple channels (voice, email, chat) with documented ability to maintain quality under high-volume, time-sensitive conditions.
• Familiarity with prediction markets, event contracts, FIX protocol, SQL, or CRM tools such as Salesforce and JIRA.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Compensation

• Annual base salary range (excluding equity and bonus): A381,630 A0— A390,700 GBP
• Total compensation may also include equity, bonus eligibility, and benefits (medical, dental, vision).

Additional information

• Job code: P77061
• Remote status: Remote - EMEA; Coinbase is remote-first and holds quarterly in-person "surges." (#LI-Remote)
• Application limit: Candidates may submit a maximum of 3 applications within a 6-month period.
• Equal opportunity employer, accommodation information, data privacy & arbitration notices, and AI disclosure are included in the original posting.