Staff Software Engineer, Community Support Engineering

Details

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Responsibilities

• Collaborate with cross-functional partners on Product and Design to triage, scope, and evaluate feasibility of proposed features and functionality.
• Identify new opportunities for impact on system functionality, resiliency, and quality.
• Mentor engineers across the Community Support Platform Engineering team.
• Influence cross-org quality initiatives to reduce defect introduction rate, reduce incident detection time, and refine incident response processes.
• Be a collaborative teammate that elevates the engineering organization.

Requirements

• 9+ years of backend software development experience.
• Strong proficiency in at least one major backend programming language (e.g., Java, Kotlin, Scala, Python).
• Proven track record delivering backend solutions collaboratively from planning through launch.
• Experience with architectural patterns of large-scale systems, including APIs, high-volume data pipelines, and efficient algorithms.
• Ability to make data-driven decisions, articulate technical trade-offs, and communicate effectively with cross-functional partners.
• Passion for robust solutions and keen interest in data systems and analytics.
• Bachelor's degree in Computer Science or related field, or equivalent practical experience.

Benefits

• The role may be eligible for bonus, equity, benefits, and Employee Travel Credits.
• The base pay range is $204,000 to $255,000 USD and may vary based on factors such as training, transferable skills, experience, business needs, and market demands.
• Remote eligible within the US states where Airbnb, Inc. has a registered entity, with occasional office or offsite presence as agreed with manager.

Team and Impact

• Part of Community Support Platform (CSP) engineering that builds tools for global Community Support ambassadors.
• Supports backend initiatives for the Core Service Experience team to empower global support agents.
• Drives technical strategy for Integrated Knowledge Management platform enabling content leverage across internal and external users, including Conversational AI and LLM applications.
• Develop machine learning approaches for structured insights to improve customer issue resolution and process improvements.
• High visibility, collaborating across engineering, data science, product, and operations teams.