Staff User Researcher (Coinbase Developer Platform)

Details

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

Coinbase Developer Platform (CDP) is building the developer tools to bring the world onchain.

Today, onchain development is slow, risky, and painful, even for the most experienced onchain developers. Our goal is to bring a million developers onchain by creating an easy to use and trusted developer experience. We build API and SDK products for developers like wallets, paymaster, staking, stablecoins, onchain data, and more.

We are a small team that moves like a startup at Coinbase, with a fast pace, strong ownership culture, and a relentless commitment to making developers happy.

We are looking for a UX Researcher to help us build products and tools that support the developer experience. By researching the usability and ease of integration, the developer journey, user types, opportunities to improve documentation, and the developer's overall experience you will drive material product impact. You will also empower and enable the product team to conduct their own research through your expert consultation and facilitation.

Responsibilities

• Leading the UX Research function for our Developer Product Group, working in close partnership with the Design and Product teams - from large foundational and generative projects to evaluative, tactical, and investigative quick wins.
• Coordinate and conduct mixed-methods research, including interviews, usability testing, concept testing, surveys, fieldwork, and other methods as needed.
• Provide thoughtful guidance and education to stakeholders to turn vague business needs into actionable research questions.
• Creatively think of new ways to enable the team to more easily gather their own feedback from developers.
• Craft research reports to clearly communicate your findings and make impactful design and product recommendations for the team.

Requirements

• 7+ years of user research experience, preferably with some experience in a lead role or primary point of contact for a large product area with many stakeholders.
• Experience scaling UXR so that a variety of stakeholders can conduct effective and valuable research under your guidance.
• Experience researching developer products and tools.
• Working knowledge of general research principles (experimental design, bias, confounds, etc.) and UX research principles (usability testing, design thinking, etc.).
• Provides both confident team leadership and patient guidance to a range of stakeholder levels, including guiding designers and PMs through their own research.
• Easily communicates complex concepts, with ability to influence strategy and decision making.
• Can successfully manage project prioritization and multiple stakeholder relationships independently.
• Experience with both moderated & unmoderated testing.
• Collaborative attitude, team mentality, and humility.
• A learner’s mindset, seeing feedback as a chance to grow.
• Interest in crypto or financial products.

Nice to haves

• Research experience working with AI.
• Experience as a developer.
• User of Coinbase products.

Job ID: GDUXR06US

Answers to crypto-related questions may be used to evaluate your onchain experience.