Technical Account Manager

Details

Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.

Where we work

Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 1400 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team.

You’re welcome to work remotely from the United States.

Responsibilities

• Own the production journey

  • Lead the transition from PoC to production
  • Ensure customer workloads are deployed, stable, and scalable
  • Drive time-to-production and time-to-value

• Ensure technical success in production

  • Understand customer architectures and use cases
  • Monitor and improve:
    • performance (latency, throughput)
    • cost efficiency
    • reliability
  • Identify and resolve bottlenecks proactively

• Act as a trusted technical partner

  • Work directly with customer engineering teams
  • Provide guidance on best practices and optimisation
  • Translate technical challenges into actionable solutions

• Manage risks and incidents

  • Act as a primary technical contact for production issues
  • Coordinate with internal teams to resolve incidents
  • Communicate clearly during high-pressure situations

• Drive continuous improvement

  • Identify opportunities to optimise and expand usage
  • Provide structured feedback to Product and Infrastructure teams
  • Help shape better solutions based on real customer needs

Requirements

• Technical background

  • Solid understanding of cloud or infrastructure systems
  • Experience with distributed systems or high-load applications
  • AI/ML workloads (LLMs, inference, etc.) is a strong plus
  • Ability to troubleshoot and reason about system performance

• Customer-facing experience

  • Experience working directly with technical customers (e.g. engineers, ML teams)
  • Ability to communicate complex topics clearly and effectively

• Ownership & execution

  • Strong sense of ownership — you drive outcomes, not just tasks
  • Ability to manage multiple customers and priorities
  • Structured, proactive, and solution-oriented mindset

Nice to have

• Experience with GPU workloads or AI infrastructure
• Familiarity with inference frameworks (e.g. vLLM, TensorRT, etc.)
• Background in solutions engineering, SRE, or technical support in B2B environments

Benefits

• Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families
• 401(k) plan: Up to 4% company match with immediate vesting
• Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers
• Remote work reimbursement: Up to $85/month for mobile and internet
• Disability & life insurance: Company-paid short-term, long-term and life insurance coverage

Compensation

We offer competitive salaries, ranging from $225k - 300k OTE (On Target Earnings) based on your experience.

What we offer

• Competitive salary and comprehensive benefits package
• Opportunities for professional growth within Nebius
• Flexible working arrangements
• A dynamic and collaborative work environment that values initiative and innovation