Technical Account Manager

Details

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people.

Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world.

Responsibilities

As a Technical Account Manager in NVIDIA Enterprise Support, you'll work with Enterprise customers and internal users to improve the availability and reliability of NVIDIA AI Enterprise products. Your main duties are:

• Taking ownership of and driving customer issues related to NVIDIA AI Enterprise deployments, both internally and at Cloud Service Providers (CSPs), from inception through to resolution.
• Bringing independent analysis, communication, and problem-solving skills to improve the customer experience.
• Collaborating closely with engineering teams to detail, reproduce, and resolve issues.
• Authoring and incorporating technical solutions into our knowledge base.
• Researching new use cases with GPUs to stay ahead in the industry.
• Working on an offset schedule to cover Saturday and Sunday, ensuring continuous support.

Requirements

To be successful in this role, we are looking for candidates who meet the following criteria:

• BS in Computer Science, Electrical Engineering, Computer Engineering, or a related field, or equivalent experience.
• 8+ years of experience in system software development, cloud infrastructure, and troubleshooting customer issues.
• Strong understanding of computer science concepts with excellent knowledge of Python and scripting methodologies.
• Proven grasp of datacenter, cloud, and Artificial Intelligence technologies to provide comprehensive solutions for sophisticated installations, maintenance, or operations.
• Superb professional-level interpersonal and communication skills, essential for working closely with customers and engineers.
• A self-starter with a passion for solving problems, intellectual curiosity, positive approach, flexibility, analytical ability, self-motivation, and a team-oriented attitude.

Ways to stand out from the crowd:

While the above qualifications are essential, the following experiences will make you an exceptionally strong candidate:

• Experience as a developer and/or support team member addressing customer concerns for large enterprise/service provider customers at a company that produces AI and data analytics software.
• Experience developing with C and/or Python.
• Background in developing or debugging AI and data analytics software.

The base salary range is 156,000 USD - 247,250 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. You will also be eligible for equity and benefits.