Used Tools & Technologies
Not specified
Required Skills & Competences
Tag name is followed by "@" symbol and proficiency level value.
About proficiency levels:
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Marketing @ 3
Software Development @ 6
DevOps @ 6
Communication @ 3
Sentry @ 3
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Details
About Sentry
Sentry is on a mission to help developers write better software faster. With more than $217 million in funding and 100,000+ organizations using Sentry, the company builds performance and error monitoring tools that help teams spend less time fixing bugs and more time building products. Sentry embraces a hybrid work model across its global hubs, with Mondays, Tuesdays, and Thursdays set as in-office anchor days to encourage collaboration.
About the role
Sentry is expanding its Technical Customer Success team to support a growing customer base and drive deeper adoption of the Sentry platform worldwide. As a Technical Customer Success Manager (TCSM), you will be a Sentry product expert responsible for onboarding customers, ensuring they achieve maximum value from the platform, and uncovering new opportunities for growth through adoption and expanded use cases. This is a highly cross-functional role working closely with Account Executives, Sales Engineers, and Engineering teams to meet customers' technical and business goals.
This role requires strong technical expertise and a deep understanding of the Software Development Life Cycle (SDLC) and related technologies. It is a technical, customer-facing position supporting technical products.
Responsibilities
- Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry platform.
- Drive customer success and health through effective onboarding, adoption, value realization, and retention.
- Collaborate with customer key stakeholders to define business and technical objectives and work with the customer team to achieve them.
- Act as a trusted, strategic advisor to assigned customers—driving best practices, innovation, and long-term success.
- Partner closely with the sales team to identify and drive expansions and new opportunities resulting from customer success.
- Advocate for customers internally, clearly communicate customer needs, and help prioritize improvements that enhance customer experience and product adoption.
You'll love this job if you
- Enjoy talking about technology and interfacing with engineers and engineering leaders.
- Want to make an impact on customers by helping them achieve technical and business goals.
- Appreciate working on a variety of projects with customers from different industries.
- Like working across the organization to move product and customer outcomes forward.
- Have a fast-paced, results-driven mindset.
- Love developer tools, open source, and the software development lifecycle.
Requirements
- Strong technical background combined with business skills — this is a technical role.
- BA/BS degree in Computer Science or Computer Engineering or equivalent experience (mandatory).
- 5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role.
- Strong industry experience and technical understanding related to developers, DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms.
- Experience working with complex, multi-divisional, multi-geographical customers.
- Impressive executive presence and communication abilities.
- Experience working with cross-functional teams (e.g., Sales, Product, Marketing, Professional Services).
- Self-driven and motivated to excel in a fast-growing SaaS company.
Bonus qualifications
- Past experience as a developer or DevOps practitioner.
- Extensive knowledge in application monitoring: Logs, Metrics, Traces.
Equal Opportunity at Sentry
Sentry is committed to providing equal employment opportunities and reasonable accommodations for employees and candidates with disabilities. For accommodation requests, contact [email protected]. For details about applicant data handling, see Sentry's Applicant Privacy Policy.