Used Tools & Technologies
Not specified
Required Skills & Competences
Tag name is followed by "@" symbol and proficiency level value.
About proficiency levels:
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Marketing @ 3
DevOps @ 6
Communication @ 3
Sentry @ 3
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Details
Sentry helps developers write better software faster by providing performance and error monitoring tools used by organizations like Disney, Microsoft, and Atlassian. The company embraces a hybrid work model across global hubs (Mondays, Tuesdays, and Thursdays are in-office anchor days). The Technical Customer Success Manager (TCSM) will be a Sentry product expert responsible for onboarding customers, driving adoption, ensuring value realization, and uncovering opportunities for growth. This is a highly cross-functional, technical, customer-facing role that collaborates closely with Account Executives, Sales Engineers, and Engineering teams.
Responsibilities
- Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform.
- Drive customer success and health through effective onboarding, adoption, value realization, and retention.
- Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them.
- Act as a trusted, strategic advisor to each assigned customer—driving best practices, innovation, and long-term success.
- Partner closely with the sales team to identify and drive expansions and new opportunities that result from customer success.
- Advocate for customers internally, clearly communicate customer needs and help prioritize improvements that enhance customer experience and product adoption.
Requirements
- Strong technical background combined with business skills; this is a technical role that requires hands-on technical understanding.
- BA/BS degree in Computer Science or Computer Engineering or equivalent experience is mandatory.
- 5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role.
- Strong industry experience and technical understanding related to developers, DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms.
- Experience working with complex, multi-divisional, multi-geographical customers.
- Impressive executive presence and communication abilities.
- Experience working with cross-functional teams (e.g., Sales, Product, Marketing, Professional Services).
- Self-driven, results-oriented mindset and passion for technology and working in a fast-growing SaaS company.
Bonus qualifications
- Past experience as a developer or DevOps practitioner.
- Extensive knowledge in application monitoring, logs, metrics, and traces.
Equal Opportunity & Accessibility
Sentry is committed to equal employment opportunities and reasonable accommodations for employees and candidates with disabilities. If you need assistance or an accommodation, you may contact [email protected]. Additional applicant privacy details are available on Sentry's Applicant Privacy Policy.