Technical Enablement Manager

at Glean

📍 New York City, United States

USD 163,000-212,000 per year

MIDDLE

✅ Hybrid

Used Tools & Technologies

Not specified

Required Skills & Competences
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

Security @ 3 Python @ 5 GCP @ 3 Java @ 5 Leadership @ 3 AWS @ 3 Azure @ 3 Communication @ 3 API @ 3 Technical Leadership @ 3 Project Management @ 6 LLM @ 3 AI @ 3

Details

About Glean:

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.

At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time.

Recognized by Fast Company, CNBC, Bloomberg, Forbes, and Gartner, Glean serves customers across 50+ industries with 1,000+ employees in more than 25 countries.

Role summary

We are seeking a highly skilled Technical Enablement Manager to focus on the enablement of our Sales Engineers (SEs), Solutions Architects (SAs), AI Outcomes Managers (AIOMs) and Support teams. This role will develop and implement technical training strategies that enhance technical acumen and effectiveness, driving performance, efficiency, and productivity.

Responsibilities

Develop and execute a comprehensive technical training strategy for SEs, SAs, AIOMs, and Support, focusing on deep technical knowledge and practical application of Glean's solutions.
Collaborate with technical leadership to integrate advanced technical concepts into training and coaching, aligning with technical competencies.
Partner with Field Enablement to introduce role-specific onboarding content so new hires can understand and communicate Glean's technical value proposition.
Implement continuous learning programs covering advanced product features, security, integration techniques, troubleshooting, and best practices.
Develop and maintain a library of technical enablement resources, including technical documentation, best practice guides, and case studies demonstrating Glean's impact.
Work closely with technical teams to understand needs and develop content that supports demonstrating technical value to customers.
Partner with technical writing and the SA team to train Glean’s managed implementation partners.
Monitor and analyze the effectiveness of technical enablement initiatives and use data to optimize technical effectiveness.
Facilitate training sessions for technical teams on leveraging advanced technical concepts and tools.

Requirements

5+ years of experience in a Solutions Architect, Solutions Engineer, Technical Support, or related role.
Experience in enablement is a plus.
Bachelor's degree in Computer Science, Engineering, or related field.
Proven experience in technical training, technical enablement, or a similar role within a technical environment.
Deep knowledge of or direct experience with LLMs/AI (required).
Experience with cloud environments such as GCP, AWS, or Azure.
Proficiency in programming languages like Python or Java.
Familiarity with API configurations and the ability to demonstrate technical functionalities to non-technical audiences.
Excellent written and verbal communication skills.
Strong project management and organizational skills.
Ability to work effectively in a fast-paced, team-oriented environment.
Proficiency in content management systems and design software.
Deep knowledge of technical processes and customer journey mapping.
Ability to analyze data and use it to make informed decisions.

Location & Office Policy

This is a hybrid role: 4 days a week in the New York office.

Compensation & Benefits

The standard base salary range for this position is $163,000 - $212,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

Glean offers a comprehensive benefits package including Medical, Vision, and Dental coverage, generous time-off policy, opportunity to contribute to a 401(k) plan, a home office improvement stipend, and annual education and wellness stipends. The company also provides regular events and daily healthy lunches.

Interview note

As part of the interview process, candidates will complete a brief AI-focused exercise or discussion to demonstrate how they think about, design, and use AI to drive impact in the role.