Technical Services Engineer

Details

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

The Technical Service Engineer (TSE) provides operational, architectural, and integration support for Coinbase Developer Platform (CDP) products through close collaboration with developers and development teams. Operating on a Monday to Friday and with flexibility to cover the weekend shift schedule as part of our 24x7 global coverage model, this role combines troubleshooting complex technical issues, designing optimal integration architectures, creating technical documentation and sample code, and establishing CDP product best practices. The TSE advocates for developer needs and contributes to product improvements while ensuring consistent support across all time zones. Success in this role requires deep technical expertise, excellent communication skills, and the ability to thrive in a fast-paced environment with non-traditional working hours.

Responsibilities

• Lead the integration and onboarding of developers to CDP APIs, SDKs, and other technical products
• Troubleshoot complex technical issues through log analysis, code reviews, and internal reproduction
• Oncall support for handling technical queries on Discord and support developers during company-led hackathons.
• Author and maintain comprehensive technical documentation including runbooks, troubleshooting guides, and sample code
• Provide technical advisory support to developers building using CDP products
• Design and implement scalable integration solutions for enterprise developers
• Analyze developer feedback and usage patterns to identify trends and improvement opportunities
• Collaborate with Product, Engineering, Sales, and other cross-functional teams to drive product enhancements

Requirements

• Experience: 2+ years in technical roles involving software engineering, solutions architecture, Technical Account Management, or similar positions requiring hands-on coding
• Technical Proficiency: Deep understanding of SDKs, REST APIs, and debugging in Linux/Unix environments. Experience with Git for documentation and code sample contributions
• Coding Skills: Strong proficiency in TypeScript/Javascript and Python, with the ability to work across multiple languages including Java and C#
• System Design: Ability to architect scalable integration solutions and provide best practices guidance
• Communication: Outstanding technical writing abilities and excellent verbal communication skills for developer enablement
• Education: Bachelor's degree in Computer Science, Engineering, or related technical field

Nice to Haves

• Experience with modern front-end frameworks (React, Next.js)
• Full-stack development experience (2+ years)
• Knowledge of blockchain technologies (Ethereum, L2s) and web3 development
• Experience working in developer communities or developer relations

Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full-time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision).

Pay Range: $116,900 — $116,900 SGD

Benefits

• Group Medical Insurance covered at 100% for employees and dependants
• Dental insurance covered at 100% for employees and dependants
• Travel Medical Policy – Global Traveler
• Employee Stock Purchase Plan (ESPP)
• Wellness Stipend
• Mobile/Internet Reimbursement
• Connections Stipend
• Learning & Development Allowance
• Employee Assistance Program
• Fertility Benefits
• Generous Time Off/Leave Policy