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Used Tools & Technologies
Not specified
Required Skills & Competences ?
Security @ 3 Grafana @ 3 Communication @ 3 Networking @ 1 Jira @ 1 Slack @ 3 Salesforce @ 1Details
The B2B Commercial Team is the engine driving Nord Security’s growth in the corporate cybersecurity sector.
Our focus is on strategic partnerships and integrations. Engaging with clients and delivering impactful business solutions that secure their digital presence – this is what fuels our drive and success.
Responsibilities
- Become a technical expert on the NordLayer platform;
- Take ownership of customer-reported issues and see problems through to resolution;
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues;
- Attend online meetings with clients (together with Account Executives or Account Managers) and provide technical know-how and guidance to potential and existing customers;
- Work with engineering, product, and customer teams to ensure speedy resolution;
- Collaborate with department leads to ensure that our team has all the necessary tech-related information;
- Contribute to our FAQs, which serve as our customer’s knowledge base.
Requirements
- 2+ years of experience doing technical product support;
- Familiarity with networking, VPN concepts, and SaaS products would be a great advantage;
- Outstanding customer service skills and empathy for customers;
- Excellent written and verbal communication skills (English);
- Very comfortable with technical concepts, great analytical skills, and can communicate complex network connectivity scenarios to a range of audiences;
- Able to work asynchronously with a globally-distributed team;
- Familiarity with platforms such as Zendesk, SalesForce, Jira, and Confluence would be a big advantage.
Bonus Points For
- Experience and knowledge in cybersecurity topics.
Tools You Will Use
- Grafana;
- Zendesk;
- Atlassian Suite;
- Slack;
- Thruk.