Threat Detection and Response Practitioner

Details

At SentinelOne we protect global enterprises, critical infrastructure, and the technologies shaping tomorrow by combining real-time analytics, intelligent automation, and a unified data foundation.

Responsibilities

• Serve as a trusted partner for assigned Managed Detection & Response (MDR) customers throughout onboarding and ongoing service delivery.
• Take full responsibility for the MDR service delivered to assigned customers.
• Serve as a key member of the account team for assigned customers, partnering with Customer Success Managers, sales representatives, and Technical Account Managers on customer issues and initiatives.
• Initial engagement activities including: provide an overview of the MDR service (scope, deliverables, SOPs); advise on configuration of the Singularity Platform (endpoint protection policies and integrations with third-party security technologies); partner on defining/configuring MDR escalation and response policies; document customer environment and escalation procedures.
• Ongoing engagement activities including: review MDR operational metrics, trends, and key findings; brief customers on emerging threats and recommended actions; discuss outstanding questions or issues; review recommended corrective actions to improve security posture; lead or support additional briefings, meetings and on-site visits as required.
• Support organizations evaluating SentinelOne MDR during Proof of Concept (POC) engagements.
• Stay connected with MDR operations and the threat landscape by working closely with MDR analysts, investigators, and engineers, including periodic shadow days and rotations.
• Capture customer and prospect feedback and share with internal stakeholders to drive continuous service improvement.
• Represent SentinelOne MDR services at company events and conferences.

Requirements

• Prior experience as a security operations practitioner, focused on one or more: SOC operations, security monitoring, incident investigation and response, malware analysis, threat hunting, and threat intelligence.
• Strong background in security operations, incident response, or threat intelligence.
• Understanding of the current threat landscape, attacker TTPs, and prominent threat actor groups.
• Experience advising on endpoint protection configuration and integrations with third-party security technologies.
• Outstanding written and verbal communication skills.
• Experience handling complex customer escalations and managing customer communications to drive issues to resolution.

Benefits

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
• Unlimited PTO
• Industry-leading gender-neutral parental leave
• Paid Company Holidays and Paid Sick Time
• Employee stock purchase program
• Disability and life insurance
• Employee assistance program
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events including regular happy hours and team building events

Compensation

• Base Salary Range: $108,000—$135,000 USD (This U.S. role has a base pay range that will vary based on the candidate's location.)

Additional Notes

• SentinelOne participates in the E-Verify Program for all U.S.-based roles.
• SentinelOne is an Equal Employment Opportunity and Affirmative Action employer.