Workshop Operations Manager

Details

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

The Roadmap Planning & Program Management team sits at the intersection of strategy and execution with the aim of planning and delivering the company’s priority products while providing executives the visibility and input they require to guide major releases. You would be joining the business process and operations (BPO) sub-team which is responsible for streamlining processes, supporting strategic initiatives and ensuring that operations are carried out efficiently across the organization.

The Difference You Will Make

The Workshop Operations Manager is a senior individual contributor role focused on the planning, scheduling and coordinating the key discovery and decision making forums in support of the Executive CEO Workshop schedule. This advanced operational role is responsible for designing and sustaining the processes, tools, and automations for the Workshop Operating System (WOS) — the operational backbone that connects the company's product roadmap teams to its most senior leaders. The WOS enables leaders to review the right work at the right time.

Critical skills and abilities described in the posting include:

• Proactive partnership with stakeholders such as C-suite EAs, Program Managers and functional stakeholders.
• Flawless execution of daily tasks and maintaining standard workflows, including complex scheduling and prioritization management, data gathering on existing workflows, and timeline management.
• Ability to influence without direct authority and negotiate priorities across cross-functional teams.
• Systems thinking, attention to detail, and judgment to make real-time prioritization trade-offs.
• Identifying bottlenecks and areas for process or communication improvements.
• Balancing demands of leaders and cross-functional teams under tight timelines and changing circumstances.

Responsibilities

(A Typical Day)

• Design, build, and continuously improve the Workshop Operating System (WOS) infrastructure that powers the workshop process; architect tools for scale.
• Schedule and prioritize weekly meetings for leaders to support the execution of the company roadmap, ensuring meeting requests are complete and accurate.
• Partner and collaborate closely with C-suite and VP-level executive assistants and business partners to prioritize meetings, navigate scheduling conflicts, negotiate competing priorities, follow up with requestors, manage daily change requests across multiple channels, and communicate clearly and timely to stakeholders.
• Collect and triage executive feedback in partnership with program leadership; drive issues to resolution and escalate when necessary.
• Coordinate with other roadmap planning and business process and operations colleagues to optimize the operations system for leadership needs.
• Maintain confidentiality of highly sensitive information and data and operate with integrity and trustworthiness.

Requirements

• 7+ years of experience in operations, program coordination, or business process management in a fast-paced, dynamic environment.
• Senior individual contributor experience; demonstrated ability to design, build, and scale operational systems (not just use existing tools).
• Experience collaborating directly with executive C-suite and VP-level executive assistants; strong judgment for prioritization and navigating ambiguity.
• Excellent verbal and written communication skills capable of simplifying complex operational landscapes.
• Expertise in operational tooling such as Airtable and G Suite (GSuite), including experience with automation and scripting.
• Proven ability to influence without direct management authority: build trust, negotiate trade-offs, and drive alignment across cross-functional stakeholders.
• Experience in tech or consulting sectors preferred.
• 4-year degree in business or a related field preferred.
• Minimal travel required.

Location

Role is located in the SF Bay Area with frequent work happening in office. The successful applicant will need to be based in the San Francisco-Bay Area, CA. The posting lists several U.S. states where employees cannot currently be located (Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware, and Rhode Island) and notes the list is continuously updated.

Compensation & Benefits

The actual base pay is dependent upon factors such as training, transferable skills, work experience, business needs and market demands. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$132,000—$155,000 USD

Offices: San Francisco, United States

Inclusion & Accessibility

Airbnb is committed to working with the broadest talent pool possible. All qualified individuals are encouraged to apply. The company strives to provide a disability inclusive application and interview process; candidates who require reasonable accommodation may contact [email protected] with their full name, the role, and the accommodation necessary to assist with the recruiting process.