Account Director, Retail

Details

OpenAI is hiring an Account Director focused on Retail to own executive-level relationships with leading retail organizations (global brands, e-commerce platforms, and consumer goods companies). The role blends market literacy, technical depth, business acumen, and relationship-driven enterprise sales. You will collaborate closely with researchers, engineers, and retail-focused solution strategists to design secure, compliant, high-impact AI deployments that transform customer experience, optimize supply chains, enhance merchandising strategies, and personalize consumer engagement.

This role is based in San Francisco and uses a hybrid work model of three days in the office per week. Relocation assistance is offered to new employees.

Responsibilities

• Manage a focused portfolio of retail accounts and develop and execute long-term strategic account plans
• Lead complex, multi-stakeholder sales cycles spanning merchandising, operations, marketing, and commercial functions
• Partner with solutions and research engineering to design pilots that demonstrate measurable business and customer impact
• Collaborate with compliance, privacy, and security teams to ensure responsible deployment of AI in regulated environments
• Own a revenue and consumption target; manage forecasts and pipeline reporting
• Monitor industry and regulatory trends (e.g., FTC, consumer protection) to guide customer and product strategy
• Represent OpenAI at industry conferences and thought-leadership events (e.g., NRF, Shoptalk)
• Partner cross-functionally with marketing, partnerships, and communications to build the Retail go-to-market motion

Requirements

• 14+ years selling complex enterprise software or platform-as-a-service solutions
• 4+ years selling to retail or consumer goods customers
• Experience managing C-suite relationships across merchandising, IT, marketing, and commercial teams
• Strong understanding of retail and consumer goods workflows (e.g., inventory management, customer analytics, e-commerce operations, marketing campaigns)
• Familiarity with data privacy and compliance (PCI DSS, GDPR) and security considerations in retail
• Demonstrated ability to design and execute complex deal and partnership strategies

You might thrive in this role if you:

• Are customer-centric and can translate complex market and business needs into transformative AI solutions
• Are passionate about advancing consumer experiences through the safe and ethical use of AI
• Enjoy designing scalable systems and repeatable sales motions from the ground up
• Anticipate industry shifts and guide enterprise customers through them
• Are energized by ambiguity and motivated to create structure and clarity across complex, cross-functional engagements

Benefits & Additional Information

• Compensation summary listed at $350K and the role offers equity
• Base pay may vary depending on market location, knowledge, skills, and experience
• Total compensation includes equity and performance-related bonus(es) for eligible employees
• Medical, dental, and vision insurance; employer contributions to HSAs; pre-tax FSAs; 401(k) with employer match
• Paid parental and caregiver leave, flexible PTO, paid holidays, and other leave policies
• Mental health and wellness support; life and disability coverage; annual learning & development stipend
• Daily meals in offices, meal delivery credits, relocation support for eligible employees, and other fringe benefits
• Background checks as required by law; reasonable accommodations available for applicants with disabilities

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring general-purpose artificial intelligence benefits all of humanity. The Go To Market team (Sales, Solutions, Support, Marketing, Partnerships) helps customers learn how to leverage and deploy OpenAI's AI products across their business.