Account Manager | Junior-Mid

Details

At the B2B Commercial Team, we build and scale Nord Security’s global business partnerships.

If you're a strategic thinker with a knack for building high-impact relationships, step into the team turning cybersecurity solutions into business-critical growth drivers for companies worldwide.

Your impact? Empowering organizations across the globe to secure their digital futures.

Responsibilities

• High-volume Account Management: Serve as the primary point of contact for a large portfolio of SMB customers (primarily US-based), managing relationships efficiently to ensure rapid onboarding, activation, and swift product adoption.
• Retention & Churn Mitigation: Proactively manage the renewal cycle of all accounts, executing a high-volume, standardized renewal process to minimize churn and maximize the number of successful, on-time renewals.
• Transactional Growth: Identify and execute clear upsell and expansion opportunities within the existing client portfolio, focusing on quick-win transactions that align with immediate SMB needs.
• Relationship Management: Foster strong relationships with strategic accounts and take proactive steps to nurture them for future growth.
• Multi-product Ownership: Become an expert in several cybersecurity products, identify cross-sell opportunities, and grow a multi-product client portfolio.
• Data-driven action: Analyze customer usage and health data to quickly segment accounts, prioritize outreach, and execute scalable strategies to ensure portfolio growth.
• CRM Excellence: Maintain operational hygiene across different tools (e.g., Salesforce), ensuring all opportunities, activities, and account information are consistently updated to guarantee data accuracy and facilitate effective sales forecasting and management.
• Cross-Functional Collaboration: Partner effectively with Marketing, Technical, and Legal teams to advocate for customers' needs and help with process automations.

Requirements

• Highly competitive and driven to achieve individual and team goals, with a strong desire to succeed in a fast-paced environment.
• Analytical and data-driven, with a passion for leveraging insights to identify opportunities and strategically prospect within assigned accounts.
• Demonstrates adaptability and a growth mindset, embracing new processes and contributing to innovative solutions.
• Self-motivated, directed, adaptable, gritty, driven, and resourceful.
• A strong appetite for continuous learning, with a genuine passion for understanding the product and delivering exceptional customer experiences.
• Excellent written and verbal communication skills, with the ability to articulate value propositions clearly and confidently.
• Ability to work independently while also collaborating effectively with diverse teams.
• Strong organizational skills and the ability to effectively manage multiple priorities simultaneously.

Bonus Points

• Previous experience in a SaaS sales or Account/Customer Success field.
• Fluency in additional languages beyond English.
• Proven experience with CRM software (e.g., Salesforce).

Salary

• Gross salary: 1,900–3,200 EUR per month (equivalent to 22,800–38,400 EUR per year).

Workplace & Commitment

• Commitment: Full Time
• Workplace type: Hybrid
• Locations: Vilnius, Kaunas (Lithuania)