AI Adoption, Content & Community Manager, OpenAI for Government

Details

About the Team

At OpenAI, we believe artificial intelligence should benefit all of humanity — and that belief is nowhere more tangible than in the public sector. Governments serve people at scale, under real constraints, with high stakes and deep responsibility. The OpenAI for Government team exists to help public servants harness AI to reduce friction, increase impact, and spend more minutes on mission.

We partner with state, local, federal, and international governments to enable responsible, human-centered AI adoption — not just through technology, but through trust, education, community, and inspiration.

About the Role

We’re hiring an AI Adoption, Content, and Community Manager for Government Engagement & Enablement — a builder, connector, storyteller, and super-user who lives and breathes ChatGPT and deeply understands public service. This role sits at the intersection of enablement, education, community, communications, and marketing. You will be the connective tissue between OpenAI and government practitioners around the world — helping them learn, share, teach, celebrate wins, and feel confident using AI in their day-to-day work.

You will be an AI adoption expert and enabler, the keeper of government-specific content (training, enablement, messaging), the architect of community experiences (events, cohorts, networks), and a trusted guide who helps public servants see what’s possible — while meeting them where they are.

If you love teaching people how to use ChatGPT, building communities, writing compelling & clear content, running great events, bringing order to chaos, and “giving away the win” so others shine — this role was written for you.

Responsibilities

• Design and deliver training & enablement

  • Lead hands-on trainings and workshops to help government users get confident with ChatGPT.
  • Develop lightweight, scalable learning experiences that reduce risk, set expectations, and inspire responsible use.
  • Help smaller government customers get onboard and drive their practical use of ChatGPT.
  • Continuously refine customer-facing content based on feedback, usage patterns, and evolving customer needs.
  • Create operational cadences to gather customer feedback across OpenAI for Government and share insights with product and other teams.
  • Capture trainings, enablement sessions, and training feedback and work with teams to pivot or hone approaches.
  • Serve as an in-house expert advising government customers on employee/workforce communications campaigns to drive ChatGPT confidence and use.
  • Be a point of escalation for customers having issues and get them the support they need.

• Build and steward the OpenAI for Government community

  • Design and grow communities of practice across state, local, federal, and international governments (location-, role-, and mission-based communities).
  • Create, contribute, and maintain contributions to spaces (virtual and in-person) where public servants can learn from each other, share use cases, and feel supported on their AI journey.
  • Create delightful experiences and engagements; match-make and adapt insights from commercial, education, and other practices for a government audience.
  • Act as a trusted, empathetic presence for government users, understanding their constraints, motivations, and missions.

• Own government-specific content and messaging

  • Be the source of truth for government-focused content: training materials, enablement guides, playbooks, FAQs, customer impact stories, and messaging.
  • Translate complex AI concepts into clear, compelling, and accessible language for public servants at every level.
  • Write high-quality copy across formats: training content, event materials, emails, articles, social posts, community updates, case studies, speeches, presentations, and internal briefs.
  • Support leaders with presentations, videos, slides and other materials.
  • Improve design and aesthetic of materials, working with in-house design, brand, resource teams and outside vendors.

• Create standout events and experiences

  • Plan and execute government-focused events: workshops, listening tours, roundtables, panels, hackathons, community showcases, and more.
  • Partner with Customer Success, Sales, Product, GA, Readiness and Marketing to deliver cohesive, high-impact experiences.
  • Ensure every event leaves participants feeling smarter, more capable, and excited about AI.
  • Create SWAG and other physical elements to leave a lasting impression.

• Champion adoption through inspiration

  • Highlight and celebrate government wins, champions, and creative uses of ChatGPT.
  • Build recognition mechanisms for government adoption that reward curiosity, experimentation, and impact.
  • Amplify customers and colleagues, making them the heroes of the story.
  • Maintain a customer impact story repository and surface impact stories across OpenAI.
  • Record and help customers and colleagues produce multimedia content (videos, podcasts, recordings).

• Operate with a systems mindset

  • Build repeatable, scalable processes for content creation, community engagement, and training delivery.
  • Track engagement and adoption signals to understand what’s working and where to iterate.
  • Use tools and automation (including ChatGPT) to move fast without losing quality.
  • Systematize creation and updates of feature content across newsletters, emails, community site, Academy, and customer trainings.

Requirements

• 7+ years of experience in technology adoption enablement and training, community management, communications, marketing, education, or related roles — ideally around AI and with complex or mission-driven organizations.
• Government experience or deep government adjacency (public sector roles, contractors, NGOs, civic tech, policy, or government-focused companies).
• Exceptional writing and storytelling skills — able to make complicated things simple and inspiring.
• Proven ability to plan and run events that people actually want to attend.
• Comfort training and speaking to groups — from frontline practitioners to senior leaders.
• Collaborative, low-ego working style; enjoys "giving away the win," with positive and infectious enthusiasm.
• Deep curiosity and enthusiasm for AI; a power user of ChatGPT who constantly explores what’s possible.
• Strong empathy for public servants and respect for the constraints they operate under.
• Ability to work cross-functionally and keep many moving pieces aligned.

Preferred Qualifications

• Experience supporting large-scale technology adoption (AI) or behavior change.
• Familiarity with state, local, federal, or international government ecosystems.
• Background in education, training design, or enablement programs.
• Experience with event creation and management.
• Experience building champion networks, communities of practice, or peer-learning programs.
• Experience with selling and organizing a business to sell, regardless of product or industry.

Benefits

• Base pay range listed for this role; total compensation may include equity and performance-related bonus(es).
• Medical, dental, and vision insurance with employer contributions to Health Savings Accounts.
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses.
• 401(k) retirement plan with employer match.
• Paid parental leave (up to 24 weeks for birth parents, 20 weeks for non-birthing parents) and paid medical/caregiver leave.
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees.
• 13+ paid company holidays and multiple company office closures throughout the year, plus paid sick or safe time as required by law.
• Mental health and wellness support; employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily meals in offices and meal delivery credits as eligible.
• Relocation support for eligible employees.
• Additional taxable fringe benefits (charitable donation matching, wellness stipends) may be provided.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. OpenAI is an equal opportunity employer and provides reasonable accommodations to applicants with disabilities. Background checks will be administered in accordance with applicable law.