Used Tools & Technologies
Not specified
Required Skills & Competences
Tag name is followed by "@" symbol and proficiency level value.
About proficiency levels:
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Leadership @ 5
API @ 6
Technical Leadership @ 5
Reporting @ 3
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Details
OpenAI’s AI Success Engineer team partners with the world’s most ambitious organizations to translate cutting edge AI into real business value. The team guides customers from first deployment through scaled enterprise adoption across technical integration, enablement, workflow transformation, and sustained program and product delivery. Customers include digital natives, global enterprises, government agencies, and educational institutions. This role sits at the center of that mission and is based in the NYC office.
Role overview
The Success Engineer is the primary post-sales technical point of contact for a portfolio of customers. The role blends technical leadership, program management, customer advisory, and product influence. Responsibilities include driving account health and adoption, ensuring technical readiness, identifying and validating new use cases, delivering measurable value with OpenAI’s platform, and guiding customers to production usage.
You will work closely with Sales, Solutions Architecture, Product, and Research to ensure cohesive customer experiences. Success is measured by accelerated adoption, increased activation depth, production deployments, and demonstrated business impact. OpenAI offers relocation assistance for new hires for this NYC-based role.
Responsibilities
- Lead the technical relationship for post-sale customers and act as a trusted advisor on deployment, adoption, and value realization
- Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio
- Conduct technical enablement and configuration sessions across OpenAI’s product portfolio
- Identify and validate use cases by embedding with customer teams to understand workflows and pain points
- Lead account-level coordination across multiple workstreams including product activation, change management, rollout and deployment planning
- Build relationships with executive sponsors and technical stakeholders to align business goals with OpenAI capabilities
- Translate customer objectives into an actionable adoption roadmap with sequencing, milestones, and KPIs
- Surface customer feedback, field patterns, and technical blockers to Solutions Architecture, Product, Engineering and Research
- Guide value realization and measure impact through baselines, KPI definition, and post-deployment reporting
- Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement
- Help drive expansions by identifying opportunities for OpenAI’s platform to power new workflows or lines of business
- Serve as a technical advisor for existing implementations, guiding account setup and configuration
Requirements
- 8+ years of experience in technical customer-facing roles such as technical account management, technical GenAI consulting, solutions architecture, technical delivery leadership, or enterprise SaaS adoption
- Deep, hands-on knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and common integration patterns
- Ability to explain model behavior, limitations, tradeoffs, embeddings, retrieval augmentation, and approaches to fine-tuning or custom model usage
- Ability to translate technical concepts into clear business language and demonstrate strategic impact
- Comfortable embedding with customers to map workflows, identify requirements, and diagnose adoption challenges
- Strong project and program management instincts; able to lead multi-workstream initiatives with clarity and structure
- Experience partnering with C-level stakeholders and diving deep with technical teams
- Track record of driving technical deployments and owning impactful adoption and value for large enterprise customers with complex environments
Benefits & other details
- Base compensation listed at $240K (role may vary based on market location and individual factors). Offers equity and may include performance-related bonuses
- Medical, dental, and vision insurance with employer contributions to HSAs; pre-tax accounts (FSA, Dependent Care); 401(k) with employer match
- Paid parental leave, paid medical and caregiver leave, flexible PTO and additional paid time off and holidays
- Mental health and wellness support, life and disability coverage, annual learning & development stipend
- Daily meals in offices and meal credits, relocation support for eligible employees, and additional taxable fringe benefits
- Background checks administered in accordance with applicable law; commitment to equal opportunity and reasonable accommodations for applicants with disabilities