AI Success Engineer - San Francisco

Details

OpenAI’s AI Success Engineer team partners with the world’s most ambitious organizations to translate cutting edge AI into real business value. The team guides customers from first deployment through scaled enterprise adoption across technical integration, enablement, workflow transformation, and sustained program and product delivery. Customers include digital natives, global enterprises, government agencies, and educational institutions.

Responsibilities

• Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization.
• Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio.
• Conduct technical enablement and configuration sessions across OpenAI’s product portfolio.
• Identify and validate use cases by embedding with customer teams to understand workflows and pain points.
• Lead account-level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning.
• Build strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilities.
• Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs.
• Partner with Solutions Architecture, Product, Engineering, and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross-functional navigator to keep teams aligned.
• Guide value realization and measure impact through baselines, KPI definition, and post-deployment reporting.
• Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement.
• Help drive expansions by identifying opportunities where OpenAI’s platform can power new workflows or lines of business.
• Serve as the technical advisor for existing customer implementations by guiding and optimizing account setup and configuration.

Requirements

• 8+ years of experience in technical customer-facing roles such as technical account management, technical GenAI consulting, solutions architecture, technical delivery leadership, or deep technical enterprise SaaS adoption work.
• Deep, hands-on knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and common integration patterns.
• Ability to explain model behavior, limitations, technical tradeoffs, embeddings, retrieval augmentation, and approaches to fine-tuning or custom model usage.
• Ability to translate technical concepts into clear business language and help customers understand the strategic impact of AI technologies.
• Comfortable embedding with customers to map workflows, identify requirements, and diagnose adoption challenges.
• Strong project and program management instincts; able to lead multi-workstream initiatives with clarity and structure.
• Experience working with both C-level stakeholders and technical teams; high ownership and ability to manage fast decision making and context switching.
• Proven record of driving technical deployments and owning impactful adoption for large enterprise customers with complex environments and multiple stakeholders.

About OpenAI

OpenAI is an AI research and deployment company focused on ensuring general-purpose artificial intelligence benefits all of humanity. The company emphasizes safety and diverse perspectives and is an equal opportunity employer. Background checks are administered in accordance with applicable law. OpenAI provides reasonable accommodations to applicants with disabilities.

Benefits

• Base pay (listed): $240,000 (base pay may vary depending on location, experience, and other factors). In addition to salary, total compensation includes equity and potential performance-related bonuses for eligible employees.
• Medical, dental, and vision insurance with employer contributions to Health Savings Accounts.
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses.
• 401(k) retirement plan with employer match.
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents) and paid medical and caregiver leave (up to 8 weeks).
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees.
• 13+ paid company holidays and multiple coordinated office closures, plus paid sick or safe time as required by law.
• Mental health and wellness support; employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily meals in offices and meal delivery credits as eligible.
• Relocation support for eligible employees.
• Additional taxable fringe benefits (charitable donation matching, wellness stipends, etc.).