Used Tools & Technologies
Not specified
Required Skills & Competences
Tag name is followed by "@" symbol and proficiency level value.
About proficiency levels:
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Hiring @ 3
Leadership @ 5
API @ 6
Technical Leadership @ 5
Reporting @ 3
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Details
OpenAI’s AI Success Engineer team partners with organizations to translate cutting‑edge AI into measurable business value. The role is the primary post‑sales technical point of contact for a portfolio of customers and blends technical leadership, program management, customer advisory, and product influence. This is a remote role based in the United States.
Responsibilities
- Lead the technical relationship for post‑sale customers and act as their trusted advisor on deployment, adoption, and value realization.
- Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio.
- Conduct technical enablement and configuration sessions across OpenAI’s product portfolio.
- Identify and validate use cases by embedding with customer teams to understand workflows and pain points.
- Lead account‑level coordination across multiple workstreams, including product activation, change management, rollout and deployment planning.
- Build relationships with executive sponsors and technical stakeholders and align business goals with OpenAI capabilities.
- Translate customer objectives into an actionable adoption roadmap with sequencing, milestones, and KPIs.
- Partner with Solutions Architecture, Product, Engineering, and Research to surface customer feedback, field patterns, and technical blockers.
- Guide value realization and measure impact through baselines, KPI definition, and post‑deployment reporting.
- Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement.
- Help drive expansions by identifying opportunities where OpenAI’s platform can power new workflows or lines of business.
- Serve as technical advisor for existing customer implementations, guiding and optimizing account setup and configuration.
Requirements
- 8+ years of experience in technical customer‑facing roles such as technical account management, GenAI consulting, solutions architecture, technical delivery leadership, or enterprise SaaS adoption.
- Deep, hands‑on knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and common integration patterns.
- Ability to explain model behavior, limitations, technical tradeoffs, embeddings, retrieval augmentation, and approaches to fine‑tuning or custom model usage.
- Ability to translate technical concepts into clear business language and demonstrate strategic impact of AI technologies.
- Comfortable embedding with customers to map workflows, identify requirements, and diagnose adoption challenges.
- Strong project and program management instincts; able to lead multi‑workstream initiatives with clarity and structure.
- Experience partnering with C‑level stakeholders and diving deep with technical teams.
- High ownership, ability to make fast decisions, and manage context switching and dynamic customer needs.
- Proven record of driving technical deployments and owning adoption/value for large enterprise customers with complex environments and multiple stakeholders.
Benefits
- Base pay (listed): $192,000 (may vary by market and experience). Offers equity and potential performance‑related bonuses where eligible.
- Medical, dental, and vision insurance with employer contributions to Health Savings Accounts.
- Pre‑tax accounts (Health FSA, Dependent Care FSA, commuter accounts).
- 401(k) retirement plan with employer match.
- Paid parental leave and paid medical/caregiver leave.
- Flexible PTO and paid company holidays and office closures; paid sick or safe time as required by law.
- Mental health and wellness support; employer‑paid basic life and disability coverage.
- Annual learning and development stipend.
- Daily meals in offices and meal delivery credits as eligible.
- Relocation support for eligible employees.
- Additional taxable fringe benefits (charitable donation matching, wellness stipends) and other benefits details provided during hiring.
Additional Notes
- This role partners closely with Sales, Solutions Architecture, Product, and Research.
- Background checks conducted in accordance with applicable law for US‑based candidates.
- OpenAI is an equal opportunity employer and provides reasonable accommodations for applicants with disabilities.