AI Success Manager, West

Details

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.

At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.

Recognized by Fast Company, CNBC, Bloomberg, Forbes, and Gartner, Glean serves customers across 50+ industries and has 1,000+ employees globally. You will help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub and more, shipping agentic capabilities on an open, extensible stack with enterprise trust.

Responsibilities

• Lead and orchestrate successful implementations and long-term customer engagements to ensure customers achieve measurable business outcomes through AI.
• Serve as the primary lead on new customer deployments, including hands-on guidance for setting up SSO and connectors.
• Own end-to-end delivery from kickoff to go-live through renewal; ensure clarity on expectations, timelines, and services budget for all stakeholders.
• Create and execute joint success plans that drive adoption, deepen engagement, and deliver measurable business value; overall program management.
• Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams.
• Provide a blend of technical guidance and strategic partnership; act as escalation manager when necessary.
• Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
• Proactively identify risks or blockers and drive resolution, escalating internally when appropriate.
• Guide and document improvements for onboarding processes, playbooks, and best practices.
• Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives.

Requirements

• 3+ years of experience in technical deployment, implementation management, or technical account management of SaaS products.
• Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
• Must hold one of the following certifications: AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader.
• Excellent analytical and problem-solving skills, focused on troubleshooting technical issues and building consensus around outcomes and success measures.
• Strong organizational, project management, and communication abilities.
• Proven experience serving enterprise clients in both strategic, consultative and tactical, hands-on roles.
• Experience with process documentation, playbooks, and continuous improvement initiatives.
• Solutions-oriented mindset; trusted advisor with capability to own escalations.
• Capable of handling ambiguity and thriving in a fast-paced environment.

Location

This role is hybrid (4 days a week in our San Francisco or Mountain View office). The posting lists Mountain View, CA as the location and references the San Francisco office as an alternative.

Compensation & Benefits

The standard OTE range for this position is $140,000 - $200,000 annually. Compensation will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

Glean offers a comprehensive benefits package including Medical, Vision, and Dental coverage, generous time-off policy, 401(k) contributions, a home office improvement stipend, annual education and wellness stipends, regular company events, and daily healthy lunches.

Interview & Privacy Notes

As part of the interview process, candidates will complete a brief AI-focused exercise or discussion to understand how they think about, design, and use AI to drive impact. The global data privacy notice and applicant arbitration agreement apply as described in the posting.