AI Success Manager, West

Details

About Glean

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.

At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing enterprise and world data: structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, productivity gains, and smarter, safer decisions at every level.

About the role

Glean is seeking an AI Success Manager (AISM) who will lead and orchestrate successful implementations and long-term customer engagements, ensuring efficient technical deployment, delivering proactive strategic guidance, and building and delivering against joint success plans. AISMs collaborate closely with Account Executives, AI Outcomes Managers, Solution Architects, Support and R&D on scoped engagements.

Responsibilities

• Help customers achieve real business outcomes through the use of AI.
• Serve as the primary lead on new customer deployments including hands-on guidance for the setup of SSO and connectors.
• Own end-to-end delivery from kickoff to go-live through renewal, ensuring clarity on expectations, timeline, and services budget for all stakeholders.
• Create and execute joint success plans that drive adoption, deepen engagement, and result in measurable business value; overall program management.
• Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams.
• Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary.
• Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
• Proactively identify risks or blockers and drive resolution—escalating internally when appropriate.
• Guide and document improvements for onboarding processes, playbooks, and best practices.
• Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives.

Requirements

• 3+ years of experience in technical deployment, implementation management, or technical account management of SaaS products.
• Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
• Must hold one of the following certifications: AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader.
• Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues and building consensus around outcomes and success measures.
• Strong organizational, project management, and communication abilities.
• Proven experience serving enterprise clients in both strategic/consultative and tactical/hands-on roles.
• Experience with process documentation, playbooks, and continuous improvement initiatives.
• Solutions-oriented mindset; trusted advisor with capability to own escalations.
• Capable of handling ambiguity and thriving in a fast-paced environment.

Location

This role is hybrid (4 days a week in our San Francisco or Mountain View office).

Compensation & Benefits

The standard OTE range for this position is $140,000 - $200,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401(k) plan. New hires receive a home office improvement stipend, and annual education and wellness stipends. The company also provides regular events and daily healthy lunches.

AI-First Mindset at Glean

AI fluency is core to how Glean works. As part of the interview process, candidates complete a brief AI-focused exercise or discussion to demonstrate how they think about, design, and use AI to drive impact in their role.

Global Data Privacy Notice for Job Candidates and Applicants

Depending on location, GDPR, CCPA, or other privacy laws may regulate how applicant data is managed. The full notice is available in Glean's Privacy Policy. By submitting an application, candidates agree to the use and processing of their data as required. US applicants are subject to arbitration of disputes as outlined in the Applicant Arbitration Agreement.