AI Workflow & Operations, Revenue Strategy & Operations

Details

OpenAI’s Go To Market (GTM) team helps customers deploy and realize value from OpenAI’s products across their businesses. Within GTM, the Strategy & Operations organization builds the operational systems, workflows, analytics, and infrastructure that power the business. As AI rapidly transforms how work gets done, this team is building AI-native internal tooling and workflows to accelerate productivity, improve decision-making, and scale execution across Sales, Solutions, and Revenue Operations.

About the Role

You will design and build AI-native workflows, automations, and internal tools that accelerate OpenAI’s GTM organization. This role sits at the intersection of Revenue Operations, AI product development, systems design, and workflow engineering. You will work directly with Sales, Solutions, RevOps, and GTM leadership to identify high-leverage operational problems and rapidly prototype and deploy AI-powered solutions using OpenAI’s products, APIs, Codex, and automation platforms. You will act as both a builder and operator — deeply understanding GTM workflows while designing practical AI systems that improve field productivity, operational scale, forecasting quality, account planning, pipeline management, customer execution, and internal decision-making.

Responsibilities

• Identify opportunities where AI can improve the quality, speed, scale, and effectiveness of GTM operations and field execution
• Design and deploy AI-native workflows that combine agents, automation, systems integrations, and human review
• Build internal tooling and operational accelerators using OpenAI APIs, Codex, Salesforce, automation platforms, and lightweight applications
• Rapidly prototype and iterate on solutions that improve forecasting, pipeline management, account planning, territory operations, deal execution, customer insights, and productivity
• Partner directly with Sales, Solutions, RevOps, Systems, Finance, and Enablement teams to operationalize AI into day-to-day workflows
• Build reusable “golden workflows,” templates, and operational tooling that can scale across the GTM organization
• Translate operational pain points into practical AI-enabled systems and automation opportunities
• Help define best practices, governance, and guardrails for deploying AI within GTM operational workflows
• Drive adoption through hands-on training, pair building sessions, documentation, and direct collaboration with operators
• Serve as a strategic thought partner to GTM leadership on how AI can reshape operational processes and field productivity

Requirements

• Strong systems and product mindset; comfortable turning ambiguous business problems into scalable solutions
• Experience applying frontier AI capabilities to operational and go-to-market workflows
• Ability to build practical systems quickly and iterate directly with users
• Technical understanding of architecture, integrations, and workflow design while deeply understanding business processes
• Comfortable operating across technical and non-technical stakeholders
• Experience with CRM systems, RevOps workflows, forecasting processes, analytics tooling, or GTM operations
• Experience building automations, internal tools, integrations, or AI workflows in production environments
• Highly analytical and comfortable using data to drive operational decisions
• Experience or experimentation with AI-native development tooling such as Codex, agents, workflow orchestration tools, or automation platforms

Experience

• 5+ years in Revenue Operations, Sales Operations, Business Systems, Workflow Engineering, Solutions Engineering, Product Operations, or related roles
• Experience building internal tools, workflow automations, AI-powered systems, or operational infrastructure
• Familiarity with APIs, automation frameworks, lightweight scripting, or AI workflow tooling
• Experience working with GTM systems such as Salesforce, analytics tooling, forecasting systems, or workflow platforms
• Experience deploying systems used by operators in production environments
• Ability to balance rapid experimentation with scalable operational design

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays and multiple paid coordinated company office closures, plus paid sick or safe time
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend
• Daily meals in offices and meal delivery credits as eligible
• Relocation support for eligible employees
• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The company emphasizes safety and diverse perspectives and is an equal opportunity employer. Background checks will be administered in accordance with applicable law. Reasonable accommodations for applicants with disabilities can be requested via the provided link.