Analyst, Trust & Safety

Details

At Coinbase, the Security Operations Team protects customers and employees by preventing, detecting, and responding to sophisticated threats. As an Analyst on Institutional Trust & Safety, you will build and own the operational security framework for institutional clients, guide incident response, and drive proactive risk management to ensure the safety of Coinbase's institutional business line.

Responsibilities

• Serve as the dedicated Trust & Safety (T&S) expert for the Institutional team; provide guidance on product development, feature rollouts, and operational readiness so security is foundational to institutional offerings.
• Build and own institutional-specific tooling and processes; gain expert knowledge of institutional tools and systems and partner with technical teams to define requirements and ensure effective monitoring and investigation capabilities.
• Lead incident management for institutional-related security incidents; act as the primary T&S point of contact, coordinate with internal teams (Institutional, Engineering, Legal) and manage partner communications to drive timely and effective resolution.
• Develop, document, and maintain operational policies and procedures for institutional account security, including identity verification, security protocols, and account recovery.
• Continuously evaluate and improve tools and processes to enhance effectiveness and operational readiness.

Requirements

• 4+ years of experience in Trust & Safety, Risk Management, Fraud Prevention, or a related operational field with a proven track record handling complex investigations.
• Strong operational mindset with ownership of incident response efforts and the ability to drive investigations to resolution with urgency and precision.
• Excellent stakeholder management and communication skills; able to translate complex security concepts into clear, actionable guidance for technical and non-technical partners.
• Comfortable with ambiguity and experienced in building and implementing policies and processes from the ground up.
• Experience leading investigations and working cross-functionally with engineering, legal, and institutional teams.

Nice to Haves

• Prior experience working with institutional, corporate, or B2B clients in financial services or technology.
• Experience with SQL or other data analysis tools to support investigations.
• Familiarity with cryptocurrency and blockchain technology and associated risks.
• Formal training in project management or process improvement methodologies (e.g., Lean Six Sigma).

Work Location & Culture

• Coinbase is remote-first but not remote-only; in-person participation is required throughout the year (team and company offsites are held multiple times annually). Attendance at these events is expected and supported.

Compensation & Additional Info

• Job ID: P71991
• Pay Range (target annual salary): €108,753 — €108,753 EUR. Full-time offers also include target bonus, target equity, and benefits.
• Coinbase is an Equal Opportunity Employer and provides reasonable accommodations to applicants with disabilities. The posting includes notices about data privacy and limited pilot uses of AI for interview screening and interview intelligence (humans review and make employment decisions).