Analytics & Change Management - Analyst

Details

ING Americas Wholesale Banking is seeking an Analyst for the Lending Analytics & Change Management team in New York, NY. The role focuses on driving strategic transformation across ING Americas Lending by managing change initiatives, delivering product-level analytics to support capital allocation and loan performance monitoring, and partnering with front-office, technology and operations teams to optimize data and digital tooling. The position offers exposure to process design, regulatory & risk, digital infrastructure and data domains and follows a hybrid work model.

Responsibilities

• Project manage change initiatives: maintain detailed workplans, prepare steering materials, and escalate risks or bottlenecks to ensure timely delivery of milestones.
• Develop and maintain dashboards and analytical tools to monitor loan portfolio performance and operational KPIs using tools such as Excel and PowerBI.
• Prepare recurring and ad-hoc management reporting packages, including origination and secondary loan sale analytics, underperforming client reviews and risk issue remediation plans.
• Assist in product governance processes: document and track new product approvals, policy changes and control enhancements.
• Conduct data extraction, validation and reconciliation across systems, identify anomalies and support remediation efforts in collaboration with technology and operations teams.
• Participate in regional and global working groups, supporting the Lending function’s interface with Head Office on regulatory initiatives, digital tooling and policy implementation.

Requirements

• Undergraduate degree.
• 2+ years of experience in Banking or Consulting.
• Advanced PowerPoint skills (preparing visual executive presentations).
• Intermediate Excel skills; experience building analytical tools and dashboards.
• Experience with PowerBI (dashboard development and monitoring KPI/reporting solutions).
• Program & project management experience; ability to maintain workplans and drive deliverables.
• Experience in data tracking, analysis, extraction, validation and reconciliation across systems.
• Strong written and verbal communication skills and experience preparing executive-level materials.
• Comfortable collaborating with front office, risk, technology and operations stakeholders.

Benefits

• Salary Range: $72,000 - $97,000 per year.
• Comprehensive health benefits, generous 401(k) savings plan, and competitive PTO.
• Additional benefits including adoption, surrogacy, and fertility services; student debt assistance; and subsidies for commuting and fitness expenses.
• ING is an equal opportunity employer and supports a hybrid work model with in-office / work from home flexibility (hybrid arrangements vary by business area).