Applied AI Engineer, Internal Tooling - New York

Details

Build the AI tools that Automattic uses internally. Maintain and extend LibreChat, our self-hosted AI interface, and create lightweight integrations and automations that make teams more productive. Help ~1,500 people work better with AI. This role is based in our New York City (NoHo) office and requires working on-site 5 days a week.

Responsibilities

• Own Automattic's LibreChat deployment: maintain, extend, and customize our self-hosted AI interface (TypeScript/Node.js stack).
• Contribute upstream to the LibreChat open source project; add features specific to Automattic's needs while improving the project for everyone.
• Build lightweight internal tools and automations that help teams use AI better; integrate AI capabilities into existing Automattic systems.
• Work with DevOps on hosting, scaling, and reliability; debug issues, triage user feedback, and ship improvements continuously.
• Create agent skills, custom workflows, and productivity multipliers; experiment with emerging AI tools and prototype new capabilities.
• Document what you build so others can use it effectively; run workshops and office hours to help engineers adopt AI tooling.

Requirements / Qualifications

• Strong TypeScript/JavaScript and Node.js experience (foundation for most internal tooling).
• Comfortable contributing to open source projects and working upstream (LibreChat and other projects).
• Practical experience using AI tools in your workflow and understanding what makes them useful or frustrating.
• Ability to work independently as the first engineer focused on internal AI tooling for the NYC team.
• Clear communicator who documents work and helps non-technical people adopt tooling.

Technical experience we value

• DevOps experience: Docker, self-hosted infrastructure, Kubernetes, and managing production services.
• Previous work on developer tools, internal platforms, or productivity software.
• Open source contributions beyond LibreChat; track record of upstream engagement.
• Understanding of LLM APIs (OpenAI, Anthropic, etc.) and how to build with them.
• Experience with Python for quick prototyping and AI integrations.

Bonus points

• Background in developer relations or technical advocacy.
• Experience building tools for distributed teams or remote-first organizations.
• Understanding of WordPress or PHP.
• Track record of building internal tools that became critical company infrastructure.

Location & Work Arrangement

• Location: NYC NoHo Office (5 days a week). You will work in-person with the NYC AI team while your tools serve Automattic's distributed organization globally.

Compensation & Benefits

• Salary: $170,000–$230,000 USD (global salary ranges are used; this role has an NYC adjustment because it is required to be based in the New York City office 5 days a week).
• Automattic offers a straightforward, competitive base salary and a set of benefits (see Automattic Benefits page for details). The company is distributed and provides an open vacation policy; consult the Benefits Page for a full list by country.

About Automattic

Automattic is the company behind WordPress.com, WooCommerce, Tumblr, Simplenote, Jetpack, and other products. We are a distributed company with more than 1400 employees globally, committed to open source and diversity. If you need disability-related accommodations during the application or interview process, Automattic provides an accommodation request form. For more details about hiring, privacy, and expectations, refer to Automattic's public resources.